Senior Mgr, Global Promo Operations

Join a team that works across Sales and GTM, to operationalize promotional and pricing initiatives, globally, across all offerings, for all of Adobe's routes-to-markets. Lead a versatile team to develop, improve and maintain Promotional and Pricing programs supporting Adobe and its RTM/GTM teams. Support the team in addressing technical issues with promo offer creation, and delivery workflows, through outstanding mentorship. Guide the team to enhance processes and infrastructure.

• Manage an independent team supporting Adobe Sales and Marketing delivering promotional and pricing initiatives across different routes-to-market and offerings. This includes Adobe.com, ICX/Phones, Channel and Corporate.
• Partner with the Sales, Marketing, Finance, Product teams, Engineering, Fraud and Legal, to understand the promo and pricing delivery requirements.
• Own the end-to-end intake and governance pathway for promotions (from request intake through approvals), ensuring requests are complete, compliant, and ready for execution
• Run the cross RTM promo planning cadence (Promo Pod): consolidate promo asks, drive alignment, and operationalize outcomes into an executable promo plan and schedule.
• Partner with Analytics to enable evidence-based challenge/adjudication of promo proposals (e.g., cannibalization / switching insights).
• Guide Sales/GTM requester teams on requirements, documentation, and approval routing for the PAR (Pricing Action Request) process to reduce rework and prevent lastminute issues.
• Ensure end-to-end operational readiness for promos across surfaces (e.g., Adobe.com + other routes-to-market), including workflow testing and dependency management.
• Coordinate all aspects of the key promotional initiatives globally to consistently achieve results in an ambiguous and changing environment. This includes large scale initiatives such as Black Friday/Cyber Monday, Back to School, etc.
• Be a major player in process improvement and a motivator for building mature processes. Build and maintain a central repository for planning and execution documentation including Confluence/Wiki, SharePoint, etc.
• Lead standardization and reusability efforts (templates, briefs, documented SOPs) to reduce cycle time and improve global consistency.
• Sponsor/drive automation initiatives (RPA/AI/API-first where applicable), translating operational problems into clear requirements and measurable benefits.
• Manage demand and prioritization across promo asks, balancing speed, risk, and value; establish visibility through simple dashboards/operational metrics.

• Excellent verbal and written communication skills.
• Outstanding collaboration skills and ability to work across various business units and job levels to complete on a project with tight deadlines.
• Project / Program Management experience
• Strong program management rigor (plans, achievements, alignment) to deliver complex initiatives consistently.
• Strong understanding of various business process improvement methodologies. An appreciate of how Automation / RPA / AI can be used to improve processes, and where 'keeping humans-in-the-loop' is required
• Demonstrated controls approach (risk, audit readiness, governance), with ability to run structured approval workflows and ensure compliance requirements are met.
• Change Management: a strong Change Manager with tenacity to follow through till closure.
• Leadership: outstanding leadership and communications skills required to manage multiple teams, routes-to-market and programs simultaneously.
• Experience leading globally distributed teams and partners; strong global/cultural awareness.
• Technical expertise: Knowledge of Adobe systems and platforms required to operationalize promotional workflows and customer journeys for the individual and B2B businesses, across both direct and indirect routes-to-market, an advantage.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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California:

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Colorado:

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If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

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