Warehouse Supervisor

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we're committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The Warehouse Supervisor directs the activities of the warehouse to ensure safe and efficient production of donated goods as directed by the Regional Store Manager. Supervises warehouse staff in daily production, baling of recyclable items, organization of warehouse, and ordering supplies as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Warehouse Supervisor herein after denoted, as (WS) will be responsible for the training and supervision of all employees, volunteers and auxiliary staff working in the warehouse. Handling of personnel matters and documentation required.
• The WS will provide specific written input with reference to the annual evaluations of employees and evaluations.
• The WS will provide regularly scheduled staff meetings with all production personnel to communicate the goals of the organization and recommendations for improving operations.
• The WS shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as outlined in The Salvation Army Employee Handbook.
• The WS will provide training and supervision of all employees, volunteers, and auxiliary staff working in the warehouse.
• WS is responsible for quality and quantity control in all areas of production.
• WS will provide quarterly documentation to support the pricing of merchandise using other thrift stores in the community as a comparison. Prices in the store will be adjusted to effectively remain viable in the general geographic area.
• Must be able to operate a forklift and complete any required training and certification.
• The WS will maintain supplies used in daily production and the upkeep of tools, ordering supplies as needed, with the approval of the Regional Store Manager, as needed.
• The WS is responsible for the proper disposal of non-saleable items (baled clothing, purses, belts, chemicals, etc.)
• All clothing will have dated & color-coded tagging and will remain on the sales floor at full and markdown prices for specific periods. It will be ragged out in a timely manner in general accordance with standard Salvation Army Thrift Store practices.
• The WS is to maintain the workstations, walkways and surrounding areas to ensure a safe work environment.
• The WS will ensure monthly safety inspections are conducted in accordance with Salvation Army Policy.
• The WS is responsible for ensuring that production staff positively acknowledge and treat all customers in a courteous manner.
• In coordination with the Assistant Store Manager, supervises all warehouse related non-exempt warehouse employees, volunteers, and community service workers.
• Customer complaints will be handled in a courteous, professional manner by all staff. The WS should personally handle complaints with regard to the donation and production areas and immediately notify the Regional Store Manager of the facts surrounding the complaint and the disposition thereof.
• Perform duties such as pricing, sorting, hanging, and maintaining a clean and organized production area.
• The WS may also assist customers on the sales floor, help carry out purchased merchandise, and operate the cash register as needed.
• Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard workday.
• Must perform all other duties as assigned by supervisor.

EDUCATION AND WORK EXPERIENCE:

• High School degree or equivalent.
• One year of demonstrated experience in warehouse environment or equivalent type work.
• Managerial experience preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Detail oriented
• Team player with a spirit of cooperation and work with all others towards goals set by management
• Self starter
• Strong use of the English language in verbal and written communication
• Ability to work with the public in a courteous manner
• Must exercise patience and professionalism at all times
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Must complete and adhere to Protecting the Mission requirements and guidelines
• If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business. Please note that TSA adheres to the federal standards regarding mileage reimbursement
• Must have a valid state Driver's License and be age 21 or older to drive a vehicle, per TSA policy
• Ability to operate a forklift

SOFTWARE-RELATED SKILLS:

• Microsoft Word and Excel, preferred
• Ability to use new software programs with basic training.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to stand for prolonged periods of time on a hard floor
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to repetitively lift up to 50 lbs.
• Ability to access and produce information from a computer
• Ability to produce written information
• Ability to understand written information
• Ability to operate a forklift
• Ability to operate a baler
• Ability to operate a cash register and count money
• Ability to handle donated chemicals and paints (using basic safety materials such as gloves and mask) in order to arrange for their disposal

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Working Conditions:

Work is performed in a warehouse environment where there may be physical discomforts associated with changes in weather or discomfort associated with noise, dust, dirt and similar.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change.

Work Schedule / Location:

Tuesday through Saturday / In-person at The Salvation Army Thrift Store in Lewiston, ID.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($39.23) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year