Customer Service Rep

Job Title: Customer Service Rep

Location: LSC-Montrose

Department Name: Specialty Pharmacy

Req #: 0000234174

Status: Hourly

Shift: Day

Pay Range: $18.50 - $22.55 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Summary of Job Function

The Customer Service Representative assists in the provision of pharmaceutical services from initial refill call to delivery of prescriptions,

Provides customer support and expedites all communication coming into the office,

Work and/or performance shall conform to written established policies and procedures,

Works closely with Pharmacists,

Section III: Job Qualifications

Education/Training/Certification/Licensure:

• High School graduate or equivalent,
• Associates degree preferred,
• Experience: 1 year of Pharmacy experience
• Registered with the Board of Pharmacy within 180 days of start date
• Knowledge with patient copays preferred,
• Successful completion of all orientations,

Work Environment and Hazards:

• Hazards include risk of physical injury from operation of equipment,
• Special Physical Demands:
• Must meet requirements of the ADA
• Understands and adheres to the company policy and requirements,
• EG: Snow day and sick time
• Arrives to work on time
• Participates on an assigned committee and understands the concept of that committee,
• Willing to be cross-trained to work or assist in other areas,
• Helps co-workers when appropriate,
• Willingness and flexible to work alternating work schedules on short notice,
• Will support management and do what is asked,
• Calls patient with copay amounts after prescriptions are filled,
• Process credit card payments when credit card obtained,
• Responsible for handling calls coming in through the ACD phone system,
• Able to assist filling technicians with dispensing, preparing, and distributing of all medications and pharmaceutical products,
• Track mail & driver deliveries thru USPS and resolve shipping issues,
• Responsible for entering data in the daily volume logs to track productivity,
• Responsible for contacting patients to schedule new prescriptions that come in by the physician,
• Tracking all document required by Medicare, including assignment of benefits, Physicians order, Receipt of deliver forms and delivery tickets,
• Completes all steps needed for collecting a C,O,D, payment,
• Empty safe and start the paperwork for processing monies,
• Responsible for weekly refill compliance calls,
• Follows up with all patients post discharge to ensure the understanding of insurance and processes,
• Assists reimbursement department with re-billing issues when needed,
• Generates weekly compliance refill report in a timely manner,
• Correctly package orders for mail delivery,
• Maintains prescription files and refill sheets in an orderly manner,
• Track returned packages and give to appropriate person for reversal process,
• Create & process delivery tickets for the completion of an order,
• Adjudicates prescriptions correctly, covering cost of medication,