Director Practice Systems Integration

Requisition ID:916114
Store #:L00002 LC Field Support - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Director - Practice Systems Integration provides strategy, and governance for the integration and management of electronic health record (EHR), clinical systems, and digital practice tools across acquisitions. This role is accountable for managing and integrating practice systems acquired through transactions, ensuring no loss in functionality of business as a result. The Director provides executive oversight of system integration functions and is a key advisor to clinical, operational, and executive leadership.

MAJOR DUTIES AND RESPONSIBILITIES

• Define and own the enterprise EHR and clinical systems strategy aligned to clinical quality, operational efficiency, growth, and acquisitions.
• Collaborate with cross-functional partners, 3rd party vendors, and leaders to help establish each PC's unique technology conversion strategy including but not limited to point-of-sale (POS) migration, electronic health records migration (EHR), network conversion, optometric equipment integration, data storage solutions, hardware recommendations, inventory acquisition, etc.
• Directly partner with IT and technical partners to develop internal processes, standards, and strategies for a fast-growth plan.
• Translates integrated practice systems and operations into the organizational strategy of the brand.
• Lead, coach, and develop senior-level direct reports; set clear priorities, performance expectations, and accountability.
• Build scalable operating models, playbooks, and documentation to support enterprise growth and consistency.
• Establish enterprise standards for EHR configuration, workflows, templates, integrations, and access governance.
• Provide executive oversight for system upgrades, enhancements, and optimization while balancing standardization and clinical usability.
• Oversee all clinical system integrations, including diagnostic equipment, imaging platforms, practice management, billing, and third-party applications.
• Ensure interoperability supports clinical workflows, data integrity, revenue cycle accuracy, and acquisition integration.
• Set enterprise training, onboarding, and adoption strategy for providers and staff, including change management.
• Partner cross-functionally with Clinical Leadership, Operations, IT, Compliance, and Revenue Cycle to translate business and clinical needs into system capabilities.

BASIC QUALIFICATIONS

• 10+ years of experience with EHR, Practice Management Systems, and clinical technology platforms
• Prior experience leading managers or senior individual contributors
• Strong strategic thinking with the ability to translate vision into execution
• Experience operating in a large, multi-site or enterprise healthcare environment
• Excellent communication and executive presence (written, verbal, and presentation)
• Demonstrated ability to lead complex, cross-functional initiatives
• Strong analytical, prioritization, and decision-making skills
• Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools
• Ability to travel up to 25%

PREFERRED QUALIFICATIONS

• Optometry or ophthalmology practice experience
• Clinical or patient care background
• Experience supporting mergers, acquisitions, and enterprise system conversions
• Retail optical or ambulatory specialty care experience

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.