Manager Practice Systems

Requisition ID:916112
Store #:L00002 LC Field Support - Field US
Position:Full-Time
Total Rewards:Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Manager of EHR & Integrations is responsible for the effective use, optimization, and integration of newly acquired practice systems; including the electronic health record (EHR) and related digital practice tools. This role ensures clinical, operational, and diagnostic systems work seamlessly together to continue to support patient care during integration. The Manager owns EHR configuration, user access and role management, workflow optimization, and integration of clinical equipment and third-party systems, serving as the primary bridge between clinical operations, vendors, and IT.

MAJOR DUTIES AND RESPONSIBILITIES

• Serve as the system owner for the optometry EHR and associated digital practice tools of newly acquired practices.
• Configure, maintain, and optimize EHR templates, workflows, order sets, and clinical documentation tools with newy acquired systems.
• Ensure EHR functionality supports compliant documentation, coding, and billing workflows.
• Manage integration of diagnostic and clinical equipment (e.g., OCT, fundus cameras, visual field analyzers, autorefractors) with the EHR.
• Ensure interoperability between EHR, practice management, imaging, optical, billing, and third-party applications.
• Troubleshoot integration issues in coordination with vendors and IT teams.
• Validate integrations during new site onboarding, upgrades, and acquisitions.
• Oversee implementation and use of digital tools including patient portals, online scheduling, eForms, imaging platforms, and clinical decision-support tools.
• Ensure tools are properly configured, adopted, and supported across practices.
• Own creation, maintenance, and deactivation of all EHR and digital system user accounts for newly acquired practices
• Define and manage role-based access controls to ensure appropriate permissions and data security for newly acquired practices
• Ensure timely provisioning and de-provisioning of access for new hires, role changes, and terminations.
• Partner with HR and Compliance to align access controls with policies and audits.
• Drive adoption of standardized workflows while balancing clinical usability.
• Ensure EHR configuration supports HIPAA, CMS, and payer documentation requirements.
• Maintain audit-ready access controls, change logs, and system documentation.
• Support compliance, chart auditing, and billing teams with system configuration and reporting.

BASIC QUALIFICATIONS

• 2+ years of related experience with Practice Management Systems and Tools
• IT management or development experience
• Experience in a large corporate enviornment
• Prior leadership/ management experience
• Strong communication skills (verbal, written, presentation, listening, persuasive)
• Ability to multi-task in a fast-paced, dynamic environment
• Ability to think strategically and creatively
• Excellent leadership skills
• Strong problem solving and analytical skills
• Excellent prioritization skills with a clear focus on results
• Demonstrated ability to effectively lead a team and create a collaborative atmosphere
• Expertise in Microsoft Office Suite including Microsoft Excel and PowerPoint
• Ability to travel up to 50% some months

PREFERRED QUALIFICATIONS

• Optometric practice management experience
• Clinical patient care experience
• Ophthalmic surgery practice experience
• Experience in retail optical

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.