Specialist, Services Proposal Manager

• Lead development of highquality, customercentric services proposals for RFx responses, strategic bids, and largescale opportunities.
• Interpret customer requirements and translate them into clear service deliverables, roles, responsibilities, and timelines.
• Coordinate crossfunctional inputs across SPLM, SQC, COT, Sales, Legal, and Commercial teams to deliver cohesive, compliant responses.
• Develop valuedriven proposal narratives that highlight service differentiation, feasibility, and measurable outcomes.
• Identify and manage risks, validate assumptions, and ensure accuracy, clarity, and consistency across all service content.
• Support multiregion service bids by transforming technical inputs into compelling, customeraligned messaging.
• Maintain accurate data and metadata across proposal platforms and continuously optimize service proposal workflows using automation and AIdriven tools.

• 3-6+ years of experience in proposal management, presales, service solutioning, or telecom/networking roles.
• Bachelor's degree in Business, Communications, Engineering, or a related field (advanced degree preferred).
• Strong writing, analytical, communication, and service delivery capabilities.
• Experience coordinating crossfunctional teams and managing deliverables under tight timelines.
• Knowledge of telecom or networking services portfolios, including optical networking, IP networking, and software services.
• Proficiency with Microsoft 365, generative AI tools, proposal automation platforms, and datadriven methods.
• Demonstrated ability to streamline processes and enhance collaboration across teams.

• Familiarity with Ciena's Services Portfolio and service delivery models.
• Experience supporting global or multiregion service proposals.
• Advanced skills in content management, metadata governance, or proposal analytics.
• Knowledge of service pricing methodologies or commercial modeling.
• Background in customer operations or service product management.
• Exposure to largescale RFx programs or complex bid environments.
• Certification in proposal management or project management (APMP, PMP, etc.).

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Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.