Sr. Manager, Internal Audit - Operations (Remote)

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Internal Audit - Operations plans and manages the execution of audits and advisory reviews conducted by audit teams. The role assesses risk, reviews policies and procedures, and tests controls over operational, financial, and compliance functions across all business units-including Digital, Finance, HR, Marketing, Merchandising, Stores, and Supply Chain-and divisions (Macy's, Bloomingdale's, and Bluemercury).

What You Will Do

• Manage and supervise audits and advisory reviews of the Company's controls and procedures over key financial risks (e.g., accounting, financial reporting, Sarbanes-Oxley, capital planning and control), operational risks (e.g., store, supply chain, credit/collections/customer service, HR, marketing, merchandising), and compliance risks, based on annual determination of key legal concerns.
• Plan upcoming engagements by contributing ideas on methodology and approach, informed by discussions with business unit partners, evaluation of current retail risks, independent research, annual risk assessments, and review of prior year audit work papers, flowcharts, and reports.
• Lead the development and completion of engagement-level risk and control matrices for all projects.
• Review, update, and approve detailed audit programs prior to fieldwork to ensure procedures address identified risks.
• Conduct interviews, analyze critical business processes, evaluate the design and operating effectiveness of internal controls, and identify potential process improvement opportunities.
• Manage a team to assess strategic, operational, compliance, and financial risks, identifying gaps, opportunities, and key risks to drive efficiencies.
• Supervise and review work performed by assigned audit team members to ensure compliance with departmental and industry standards, providing on-the-job training, coaching, and constructive feedback at the conclusion of each engagement.
• Coordinate and review interim results with management, present process improvement recommendations, and contribute to the preparation of audit reports and presentations.
• Develop and maintain strong working relationships with business partners and external auditors.
• Support the use of data analytic tools and techniques to enhance audit efficiency and testing coverage.
• Participate in the annual risk assessment process, including meetings with management for risk identification and prioritization, informing the development of the Annual Audit Plan.
• Support the professional development of the audit team through coaching, delegation, and leading department-wide trainings.
• Perform internal quality reviews of selected audits and advisory reviews to ensure compliance with departmental policies and IIA Standards.
• Assist in recruiting, interviewing, and hiring audit candidates.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Audit & Risk Management: Expertise in planning, executing, and supervising audits and advisory reviews across operational, financial, and compliance functions; ability to assess risk and test internal controls.

Leadership & People Management: Experience managing, coaching, and developing audit teams; ability to provide feedback, delegate work, and mentor team members to build a high-performing group.

Analytical & Problem-Solving: Strong ability to analyze complex business processes, evaluate control design and effectiveness, identify gaps, and recommend process improvements.

Data Analytics & Technology: Proficiency using data analytic tools and techniques to enhance audit efficiency, testing coverage, and insights.

Planning & Project Management: Skilled in planning engagements, developing audit programs, creating risk and control matrices, and managing multiple audits simultaneously.

Communication & Presentation: Excellent written and verbal communication skills; able to prepare and present reports, audit findings, and recommendations to management and stakeholders.

Professional Judgment & Skepticism: Demonstrates sound judgment, professional skepticism, and ethical decision-making in assessing operations and controls.

Relationship Building: Ability to develop and maintain strong working relationships with business partners, external auditors, and cross-functional stakeholders.

Business Acumen: Strong understanding of retail operations, financial processes, and company policies across multiple business units and divisions.

Independence & Initiative: Ability to work with minimal supervision, drive initiatives forward, and take ownership of audit projects.

Who You Are

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply
  
  
  
  • CPA or CIA is required
  
  
• 5 plus years of relevant prior work experience in internal audit or public accounting
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
  
  
  
  • Occasionally required to move about the workplace and reach with hands and arms
  • Requires close vision
  
  
• Able to work a flexible schedule based on department and company needs
• Able to travel 10-20%

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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