Program Manager- Duke Raleigh Patient Experience and Interpreter Services
 Duke Clinical Research Institute | |
 United States, North Carolina, Raleigh | |
 Jan 29, 2026 | |
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At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of the four Duke Health hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care. Job Summary Provide direction and contribute to the achievement of Duke Raleigh's mission through the development and leadership of the Patient Experience and Interpreting Services departments. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance. Work Performed Support patient experience efforts by tracking monthly scores, providing monthly patient satisfaction reports to appropriate leaders, and identifying trends. Support patient experience efforts by creating strategies for quality improvement and assisting in various patient experience based educational opportunities. Design and implement strategies to improve the experience of all guests, including visitors. Support interpreting services by planning, organizing, coordinating and reviewing operations within the department. Support interpreting services by being the immediate supervisor for medical interpreters. This support will include scheduling of medical interpreters, performance reviews, day to day operational support, and other means of leadership. Support organization's efforts to maintain compliance with regulations and accreditation standards. Monitor compliance through formal and informal processes. Recognize opportunities for improving compliance and assisting with implementation. Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Increase organizational understanding of performance improvement methodologies and principles and compliance through the support of and participation in formal and informal professional development activities. Serve as an expert resource on performance improvement and compliance as it relates to organizational role. Produce reports and presentations on performance improvement and compliance. Develop, maintains and enhances knowledge through orientation, self- evaluation and professional development. Responsibilities may include varying levels of strategic planning and human and fiscal resource management. Perform other related duties incidental to the work described herein. Knowledge, Skills and Abilities Effective written and verbal communication skills and presentation skills Ability to communicate with customers/staff with diverse educational backgrounds and strong customer service skills and interpersonal interactions Analysis of data and processes for opportunities for improvement Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization Knowledge of accreditation standards and regulations related to health care Ability to manage difficult situations effectively Attention to detail and accuracy Computer literacy - Microsoft Office programs - Outlook, Excel, Word, PowerPoint, Teams, and others as needed Level Characteristics N/A Minimum Qualifications Education Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program. Experience Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE Degrees, Licensures, Certifications N/A Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. | |