Contact Center Trainer

Join our team as a day shift, full-time, Central Scheduling, Contact Center Trainer in Albuquerque, NM.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members and more than 280 sites of care with over 1,800 affiliated providers across six states.

• The Contact Center Trainer ensures a world-class patient experience by designing and facilitating technical (EPIC) and soft-skill training for adult learners.
• Retains talent through a positive onboarding, training, and transition experience.
• Forms strong relationships and collaborates with Operations and other Support departments to develop and deliver recurrent education to Schedulers.
• Applies adult learning principles and practices to continually improve curriculum and develop value-added continuing education.
• Develops industry-standard facilitator-led and web-based curriculum to enable the best patient experience.
• Has a positive cultural impact through engineering organizational learning within the contact center.

Job Requirements:

• Associate degree.
• 2+ years of healthcare work experience, hospital patient accounting experience, including clinical software.
• Required Epic training certification.
• Strong computer Skills, Word, Excel, and healthcare financial software.

Preferred Job Requirements:

• Bachelor's degree.