New

User Support Specialist

Life Cycle Engineering
sick time, 401(k)
United States, Virginia, Quantico
Jan 28, 2026
User Support Specialist Join Life Cycle Engineering in support of the NCIS IT support services mission headquartered in Quantico, Virginia. The Information Technology Directorate (ITD) supports the NCIS core mission areas to investigate and defeat criminal, terrorist, and foreign intelligence threats by planning for and providing services through appropriate use of the people, equipment, technology, and infrastructure resources of the United States (U.S.) Navy and Marine Corps. Position Summary: As a User Support Specialist, you will manage and operate a centralized service desk and oversee user support and help desk specialist resolving request/problem incidents. Clearance Requirements: Must have an active DoD Top Secret /SCI Secret Clearance Essential Functions and Responsibilities: Ensure all tickets are properly resolved as quickly as possible. Coordinate technical support from other administrators and developers as required. Measure effectiveness of incident/problems to determine resolution rates, potential system wide issues. Required Education, Skills, and Experience: Minimum of ten (10) years of experience, of which at least five years must be specialized. Specialized experience includes management of help desks in a multi-server environment, comprehensive Security Plus certification (Security+) or equivalent. Minimum Microsoft Certified Solutions Associate (MCSA) certification at start. Knowledge of PC operating systems, e.g. Windows, as well as networking and mail standards and supervision of help desk employees. General experience includes information systems development, network and other work in the client/server field, or related fields. Must have demonstrated ability to communicate orally and in writing and a positive customer service attitude. Experience in the day-to-day operation of a service desk. Experience with customer relationship management. ITIL training and/or certification a plus. Physical Demands and Expectations: Travel will be required to support this task (up to 25% travel) Regular physical activity to include walking, climbing stairs, bending, stooping, reaching, lifting (up to 30 pounds), and standing; occasional prolonged sitting Ability to speak, read, hear and write, with or without assistance Ability to use phone and computer systems, copier, fax and other office equipment This position description re present s a summary of the major components and requirements of the outlined job. Other duties and responsibilities may be assigned or required as business needs dictate. Questions regarding this description should immediately be addressed to the department manager or to Human Resources. LIFE CYCLE ENGINEERING Life Cycle Engineering (LCE) is a privately held, employee-owned company with an emphasis on "doing the right thing the right way", which applies to the way we treat our customers and employees. We are proud to have been recognized as a "Best Place to Work" in Engineering and in many states and local communities in which we work! Learn more below and at www.lce.com . Mission Our mission is to enable people and organizations to achieve their full potential. As a professional services organization, our mission is focused on our clients' people and organizations. It is our company's cornerstone belief that we will not lead the industry in assisting our clients unless we excel at helping our own people and teams reach their full potential. Culture Our corporate culture encourages personal and professional growth because LCE's success depends on the talent, innovation, professionalism, and commitment of its employees. LCE is a strengths-based organization focused on turning individual talents into strengths and then turning individual strengths into organizational performance that supports our clients' success. Benefits Affordable Medical/Dental/Vision Plans for employees and their families Free Employee Life and Disability Insurance, with supplemental coverage options available Health Savings Account and Flexible Savings Account options Company matched 401(k) & company-funded Employee Stock Ownership Program (ESOP) Paid Vacation, Holiday, Sick Leave Continuing Education and Professional Development programs at all levels Flexible Schedules and Relaxed Dress Code Employer-sponsored events, social collaboration, and open communication Free access to an extensive online training library, including certification prep Bonus Program for outstanding contributions, Employee Referral Program, numerous Recognition Opportunities, and more... *Benefits may vary by business unit and location. Life Cycle Engineering is an equal opportunity employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, genetic information, application for or service in the military or status as a disabled veteran or veteran, because of or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation, and any other status protected by applicable state or federal law.