New

Customer Project Manager

NOKIA
$110,027-204,336 Plus eligible for variable pay/incentives.
United States, Washington, Bellevue
1100 112th Avenue Northeast (Show on map)
Jan 28, 2026
The Customer Project Manager is responsible for overseeing an external customer program-a collection of projects managed together to deliver business benefits-or a specific project within an assigned product and/or service scope. This role involves assigning tasks to the project team, managing resources and stakeholders, and ensuring delivery aligns with contractual obligations, forecasted costs, timelines, and quality standards. The Customer Project Manager is accountable for overall project success, including customer satisfaction, financial performance, health and safety compliance, and operational service delivery. Key responsibilities include end-to-end project planning, as well as proactive risk and opportunity management. Manages customer programs, which may consist of multiple projects grouped to deliver business benefits. Oversees contracts that may be designated as key projects by Business Groups (BG) or markets, ensuring delivery of operational and project scope across single or multiple BGs/BUs. Ensures all project and operational activities align fully with Nokia's Mode of Operation. Develops and maintains project plans, anticipating and managing changes through coordinated change management across cost, scope, schedule, and quality (CSSQ). Evaluates delivery approach options and selects the most effective method for execution. Manages handovers from Sell to Execute and from Delivery to Care, monitoring progress throughout the process. Customizes global operational processes in collaboration with relevant stakeholders to meet project requirements (e.g., network operations, supply chain, logistics, acceptance). Serves as the primary customer interface during delivery, managing relationships, addressing complaints, implementing corrective actions, and accommodating changing requirements. Leads the project team and may assume certain line management responsibilities. Ensures proper project closure and/or handover as required. You Have: 10-12 years of experience in a software technology company. Strong understanding of communications software, with proven experience managing customer programs. Ability to plan, lead, and deliver customer projects successfully. Solid business acumen and a deep understanding of complex business dynamics and customer needs. Proven ability to unite and lead cross-functional teams. Creative, innovative thinker with excellent communication, interpersonal, and presentation skills. Highly self-motivated, independent, and driven, with an exceptional work ethic and a strong desire to succeed. It would be nice if you also had: Experience in the telecom industry. Advanced degree (Master's or Ph.D.) Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. Learn more about life at Nokia. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.