Operations Manager

Are you a steady leader at heart-someone who balances discipline with care, accountability with inspiration, and tradition with forward momentum? We're seeking an Operations Manager who can steward the daily rhythm of the theatre, leading teams with purpose while delivering operational excellence that honors our legacy and elevates the guest experience.

Reporting to the General Manager, this role is responsible for overseeing all associates and all aspects of theatre operations. From revenue performance and cost control to quality standards, staffing, and guest satisfaction, the Operations Manager plays a critical role in ensuring each theatre operates with precision, pride, and consistency.

As part of the Marcus Corporation, Marcus Theatres has been entertaining audiences since our first theatre opened in Ripon, Wisconsin in 1935. Today, we are proud to be the fourth-largest theatre circuit in the United States, operating 995 screens across 78 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus, and BistroPlex brands. Our passion is timeless-rooted in hospitality, strengthened by people, and driven by the belief that great experiences are built one guest at a time.

• Lead all aspects of daily theatre operations with a focus on revenue growth, cost control, quality assurance, staffing, and guest satisfaction.

• Maintain revenue, payroll, expense controls, and profit margins within budgeted parameters, implementing corrective action plans as needed.

• Deliver a consistently high-quality moviegoing experience aligned with company standards for service, cleanliness, safety, and presentation.

• Analyze market conditions and competitor activity to support revenue growth and market share initiatives.

• Promote the Marcus Theatres brand and support company-sponsored guest and associate recognition programs.

• Ensure quality assurance standards are met, including audit scores, inspections, guest feedback, and corrective actions.

• Maintain safety and security standards, including OSHA compliance and all federal and state regulatory requirements.

• Partner with the General Manager on capital improvements, major repairs, and annual capital expenditure planning.

• Recruit, train, develop, and retain a high-performing team through coaching, mentorship, and consistent leadership.

• Conduct performance evaluations, address disciplinary matters, and communicate operational or personnel concerns in a timely manner.

• Oversee scheduling, payroll administration, inventory control, ordering, and financial reporting.

• Maintain accurate associate records and ensure compliance with HR, payroll, and theatre systems, including Kronos and Radiant.

• Lead by example by stepping into any theatre role as needed to support the team and guest experience.

• Previous management experience across all areas of theatre operations or comparable hospitality environments.

• Strong interpersonal, communication, and problem-solving skills.

• A willingness to learn, adapt, and grow in a fast-evolving industry.

• Flexibility to work varied schedules, including nights, weekends, and holidays.

• Ability to thrive in a fast-paced environment while maintaining attention to detail.

• Professional presence and commitment to representing the Marcus brand with integrity.

• Completion of required training programs, including Serve Safe and Management Certification.

• Four-year college degree preferred.

• A chance to bring your leadership and operational expertise to a legacy brand that values innovation rooted in tradition.

• Discounts at Marcus Hotels & Resorts properties for hotel stays, cafes, and restaurants-plus great deals on golf, ski, and spa experiences.

• VIP Movie Card at Marcus Theatres.

• Medical, dental, and vision insurance after 30 days, along with company-paid life insurance, employee assistance resources, and a 401(k) with employer match.

• Paid time off and early wage access.

• Opportunity to grow your career with a leading entertainment company.

• Work within a people-first, inclusive culture.

• And more.

Note: The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.