Loyalty Ambassador

William Penn Hotel

History defines elegance in this classic, downtown Pittsburgh hotel. Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state, and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations, and award winning cuisine that have defined the Omni William Penn Hotel for decades.

Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million-dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations and award-winning cuisine that have defined Omni William Penn for decades. The Grande Dame is now hiring for a Loyalty Ambassador. Come and join the #1 Hotel in the City of Pittsburgh and her Team!

The Loyalty Ambassador will work closely with the Front Office Team to ensure satisfaction and recruitment of Omni Hotels' Select Guests. The position will be responsible for:

Developing proactive relationships with Select Guests
• Greeting Select Guests upon arrival
• Resolving all Select Guest complaints
• Identifying arriving Select Guests and ensure they receive all of their personalized preferences
• Preparing daily reports
• Training, educating and motivating all hotel associates regarding the Select Guest program.

The Loyalty Ambassador is also responsible for increasing enrollment for frequent guests and intensifying activation.

• Must be proficient on computers, writing skills are necessary.
• Previous hotel experience is preferred.
• This position requires standing throughout the shift.
• Applicant must be flexible with schedules and must be able to work AM, PM, weekends, and holidays.

The Benefits of Being Omni

FT - Full benefit package available after 60 days

Competitive wages

Discounted Associate Room Rates at Omni Hotels across the country

Free Employee Meals

A great family of co-workers

Work for the most prestigious Hotel in Pittsburgh!

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.