Front Desk Practice Coordinator - The Heart Center of MetroWest - Framingham

Front Desk Practice Coordinator

Location: Onsite in Framingham, Massachusetts - The Heart Center of MetroWest - Free parking!

Under general supervision, this position supports all ambulatory clinic activities and provides administrative support for clinic providers. The Practice Coordinator maintains a high level of customer service with frequent contact with patients through telephone and in-person interactions. This position plays an important role in the hospital'srevenue cycle process, clinic operations and patient experience.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination
• Assists with scheduling template creation and changes
• Answers phones, triages calls, responds to patient requests, takes messages in office or call center setting
• Greets and checks-in patients; verifies patient demographic and insurance information
• Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification
• Collects copayments
• Prepares medical records and documentation for patient visits, including loading of information into the EMR system
• Takes an active role in monitoring patient flow and communicating delays to patients and providers
• Assists with billing charge entry and reconciliation
• Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution
• Provides general clerical support to department physicians; demonstrates a knowledge of Microsoft Office suite
• Participates in performance improvement projects
• Performs other similar and related duties as required or directed

JOB KNOWLEDGE AND SKILLS:

• Prior experience working in a clinic or hospital environment preferred.
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.
• Ability to learn and use Tufts network programs required.
• Good communications skills, both oral and written.
• Excellent interpersonal and organizational skills.
• Some knowledge of third party billing preferred.
• Ability to maintain confidential medical information.
• Bilingual skills preferred.

EDUCATION:

• High School diploma, with specialized training in business office skills preferred.

EXPERIENCE:

• 1-2 years medical office experience preferred.