Customer Service Specialist Senior

The Customer Service Specialist Senior is key to the journey for the patient experience and response as the face of the organization. This position responds to inbound calls, faxes and emails for internal and/or external customers. Team members respond to inbound call, e-mail and faxes for both internal and external customers, including coordinating with internal departments as needed.

Additional Information
Department Name: Patient Family Access Center
Job Status:
Shift: Day, 7am to 5:30pm, Hybrid

Duties & Responsibilities

POPULATION SPECIFIC CARE
No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

1. Acts as a resource for internal/external partners on related customer service requests and issues.
2. Coordinate with other internal departments to resolve issues.
3. Acts as an escalated resource to Customer Service Specialist to diffuse escalated calls.
4. Support system questions from internal/external partners.
5. Supports projects and other responsibilities as needed.
6. Maintain primary and secondary (if applicable) e-mail exchanges.
7. Serves as a liaison between the organization and internal/external partners.
8. May support with audits.
9. Other duties as assigned.

Minimum Qualifications

• Degrees

  • High School Diploma required.

• Experience
  • Minimum 3 years of experience in customer service and/or call center experience.
    

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $21.14 to $31.72

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.