Senior Remedy ITSM Developer

We have an opportunity for a BMC Remedy Developer to join our talented IT Services team. The successful candidate will have fluency in BMC development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. The successful candidate will be part of a team responsible for the maintenance and enhancement of the BMC Remedy platform and must be able to act with a sense of urgency and adapt to changing priorities.

Responsibilities

Proven experience as a key technical resource leading the development of solutions in client environments.
• Provide technical leadership and training, perform peer code reviews and ensure the BMC team follows development best-practices
• Ability to create workflow objects and understanding the existing implementation
• Experience in working with BMC Remedy Helix Version 20.03 or higher
• Experience with ARS version 8.x, 19.x, 20x - Hands on knowledge in BMC Remedy Workflow objects work experience in troubleshooting AR client and Server logs
• Ability to work in a collaborative multiapplication team environment
• Generate operational reports and KPI analysis as needed
• Prepare client facing and internal deliverables that are technology related
• Transform functional requirements into detailed technical designs that represent actionable development tasks
• Maintain production system reliability through utilization of change management process
• Monitor health, usage and overall compliance of the application

Required

• Bachelor's degree in Computer Science, MIS or Business-related discipline
• 9+ years of hands-on experience as a BMC Remedy developer
• Experience developing and implementing systems using Agile/Scrum methodology
• 9 years of experience with ITIL Service Management processes - ITIL certifications preferred
• 5 years of Database administration, preferably MS SQL Server and Postgres
• Previous experience working with and mentoring junior BMC Remedy developers
• Understanding and experience related to advanced BMC Remedy development including Pentaho Spoon and webservices (REST & SOAP)
• Must be able to meet government eligibility requirements
• This is a W-2, Full-Time, Remote position.

Preferred

• Federal Consulting Industry Experience Preferred

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2020, & 2022!
• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").