Application Coordinator II

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   Demonstrates proficiency in understanding computer systems, applications, and interfaces.

   
   

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   Demonstrates proficiency in data gathering techniques and the ability to design and communicate systems solutions to user issues and problems of medium complexity.

   
   

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   Demonstrates an intermediate understanding of the relevant clinical and/or business operation functions.

   
   

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   May require specialized knowledge in a specific application/module/computer system.

   
   

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   Creates detailed work-related specifications, system design documentation, procedures, process flows, data flows and project and change management plans.

   
   

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   Communicates effectively with users and colleagues. Conducts regular day-to-day communication with JHM teams and vendor installation teams.

   
   

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   Demonstrates proficient degree of analytical skills.

   
   

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   Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives.

   
   

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   Works as a member of a specific application team as well as with other application and technical teams.

   
   

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   Responsible for developing and documenting the internal procedures that will be used in conjunction with applications.

   
   

Education:

• Baccalaureate degree, education or health related field with educational courses.
• Professional certification(s) and/or related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years' experience-for-one year education basis.

Certifications:

• Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role.

Experience:

• Two years operational experience in a clinical or healthcare business operations setting or two years' experience in Information Technology.

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  General understanding of the workflows in clinical or healthcare business operations.

  
  

Preferred Job Qualifications:

• Experience implementing clinical and/or healthcare business information systems in a large-scale and complex healthcare organization.

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  Epic certification in the module(s) being represented.

  
  

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  Experience in Epic installations.

  
  

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  Knowledge of the current healthcare environment preferred.

  
  

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  Experience in developing business and/or clinical workflows related to the assigned application module.

  
  

Knowledge, Skills, & Abilities (KSA's): Ability to handle analysis, design, system configuration and testing tasks at a low to medium level of complexity.

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  Ability to incorporate policies, procedures, and specific clinical practice and/or business processing needs into information systems training

  
  

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  Excellent customer service skills

  
  

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  Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education

  
  

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  Strong organizational skills in managing multiple priorities

  
  

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  Uses critical thinking skills regarding use of the clinical/business operations software applications

  
  

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  Detailed understanding of clinical/business operations workflows and system configuration gained by participating in validation sessions with project team members and assisting in system design.

  
  

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  Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, with proficiency in Microsoft Visio and Project desirable.

  
  

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  Demonstrated expertise in technical design techniques for related software applications.

  
  

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  Demonstrated knowledge of project management principles as they relate to assigned tasks.