Director of Collections & Recovery

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Director of Collections & Recovery is responsible for leading, managing, and directing the daily operations of the Collections and Recovery teams. This role oversees all collection activities on delinquent loans, repossessed or foreclosed collateral, and the disposition of recovered assets. The position serves as a strategic leader and change agent, ensuring effective processes, regulatory compliance, and operational efficiency.

Leadership & Supervision

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.

Regulatory & Compliance Oversight

• Maintains expert-level knowledge of regulatory and compliance requirements, including Regulation Z mortgage loss mitigation rules, NCUA requirements, CECL guidelines, CDIA credit reporting standards, loan modification rules, FDCPA, the Military Lending Act, and the Servicemembers Civil Relief Act.
• Ensures all collections and recovery activities adhere to federal and state laws, internal policies, and established procedures.
• Serves as the control point for approval processes to ensure compliance with credit policies, loan covenants, and procedural standards.

Operations Management & Process Improvement

• Establishes, monitors, and strives to exceed service level agreements (SLAs).
• Identifies and implements operational efficiencies, collaborating with internal partners to improve processes and system workflows.
• Reviews work completed by collectors and specialists, providing timely feedback and guidance for continuous improvement.

Cross Functional Partnership

• Works closely with Investigations, Risk Management, and other internal stakeholders to mitigate account fraud and support risk related activities.
• Coordinates with department leaders to communicate and administer policies, procedures, and best practices.

Industry & Vendor Relations

• Maintains relationships with credit unions, trade organizations, attorneys, collection counsel, and vendors to stay informed on industry trends, economic changes, legislation updates, and technology advancements.
• Participates in vendor management activities, including vendor performance review and oversight.

Legal, Recovery & Asset Management

• Directs collection efforts on delinquent accounts, including evaluating accounts for potential claims or legal action.
• Ensures bankruptcy files are handled in accordance with policy and legal requirements.
• Manages repossessed and foreclosed collateral processes, including payment of related expenses and coordination of timely asset disposition.
• Collaborate with realtors and third parties to ensure REO properties are maintained and marketed appropriately.
• Conducts in person field calls on pre foreclosure and foreclosure properties within Arizona when appropriate.

Audit, Reporting & Governance

• Supports internal and external audit and examination processes and ensures timely responses to audit findings.
• Monitors internal audit results to identify areas for improvement and additional training opportunities.
• Ensures timely handling of complaints, notices of error, and credit bureau disputes.
• Provides accurate and timely operational, financial, and performance reporting to management.

Budget & Planning

• Participates in the development, execution, and ongoing monitoring of the department's annual operating and financial plan.

Committee Participation

• Participates in presentations and reporting to the Loan Review Committee and other committees as assigned.

What You Bring

• H.S. Diploma Required
• Bachelors Degree preferred.
• 8-10 years similar or related experience in collections required.
• 8-10 years similar or related experience of leadership experience, including managing teams and overseeing operational performance.
• Strong knowledge of collection and recovery functions and guidelines.
• Strong written, verbal, and presentation communication, multi-tasking, attention-to-detail, prioritization, project management, and leadership skills.
• Strong critical thinking, innovation, analytical, and problem-solving skills.
• Knowledge and previous experience with DNA Fiserv, temenos, Meridian Link, and office suite software (e.g., Microsoft Outlook, Excel, PowerPoint, Word) preferred.
• A passion for people, innovation, and growth.

Why Join OneAZ?

At OneAZ, we're not just a credit union; we're a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you'll be part of a team committed to exceeding expectations and redefining what's possible.

Additional Notes:

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). As applicable, any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.