New

Patient Service Representative- East-West Medicine Santa Monica

University of California - Los Angeles Health
medical insurance
United States, California, Santa Monica
Jan 28, 2026
Description In this role, you will provide direct support to the physicians and patients for assigned primary and specialty care physicians. Principal duties include but are not limited to: Serving as a liaison for the patients and physicians in the practice. Helping patients access services within the health system. Facilitating communication with referring physicians. Referring patients to appropriate resources and providing follow-up via telephone and EPIC/Care Connect. Major duties include: Verifying insurance benefits. Confirming and obtaining appropriate authorizations for office visits and procedures. Providing exceptional customer service. Qualifications Strong working knowledge of medical insurance plans and coverage types. Familiarity and knowledge of authorization process & managed care programs. Proficiency in Epic CareConnect, including scheduling and charge worklist maintenance. Excellent organizational and multitasking skills. Ability to triage patient concerns and follow established protocols. Strong written and verbal communication skills with patients, physicians, and staff. Proficiency with Microsoft Office applications and database systems. Knowledge of medical terminology. Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health. Ability to work independently and collaboratively in a fastpaced environment.