Quality Assurance Manager

Description

The Defense Sector of Leidos has a career opportunity for a talented Quality Assurance Manager (QM) to support multiple programs on a single contract vehicle in the Decision Advantage Business Area. This position serves as a member of a team with the responsibility to ensure quality service is provided to customers through the generation and control of program processes, performance of internal process audits and consistent facilitation of structured improvement activities.

The contract vehicle emphasizes Quality Manager - Program Manager partnership and a risk-based quality approach tailored to the needs of each specific program. The environment demands the ability to quickly establish cross-functional and cross-organizational working relationships with diverse coworkers and customers.

A successful Quality Assurance Manager can articulate how their quality control, improvement, and management strategies will support the Program Manager's proactive control of schedule, cost, suppliers, and customer satisfaction, and demonstrate with evidence that their tactical implementation of their Quality Management System (QMS) has effectively supported those goals.

PRIMARY RESPONSIBILITIES:

Integrated QMS Development and implementation

• Collaborate with program teams to design, implement, and execute a QMS
• Define the QMS in program Quality Assurance Plans (QAP)/Quality Control Plans (QCP)
• Lead development and implementation of streamlined QMS processes aligned to program execution risk, schedule, and priority

Deliverables Management

• Support development of program deliverables tracking and on-time delivery (OTD) management
• Review contract deliverables prior to delivery
• Support development of peer/technical review processes and metrics collection
• Monitor and collect metrics on OTD

Performance Measure Monitoring

• Support program leadership in identifying and defining meaningful program performance measures (including contractual Service Level Agreements, Leidos internal required measures, and program-defined measures)
• Support development and implementation of a monitoring program for these measures

Structured Process Improvement

• Support programs in developing and maintaining a continuous improvement program
• Recommend, facilitate, track and report on continuous process improvement activities
• Utilize industry standard methodologies to lead structured continuous process improvement efforts
• Evidence with metrics and data that completed improvement activities were effective

Internal Auditing, Root Cause Analysis facilitation, and Corrective Action Support

• Develop and execute a risk-based audit plan to ensure compliance (with PWS, QASP, EENG, Leidos policy)
• Support programs in efficiently and effectively addressing corrective and preventive action (CAPA) for non-compliance and opportunities for improvement where best practices are not in place
• Facilitate no-fault root cause analysis investigations with program staff using standard tools (5-Why, Ishikawa Diagram, Failure Mode Effects Analysis (FMEA), Pareto charting, chronological/process diagram)

Reporting, Communications, and Escalation

• Provide the PM with regular briefings (performance metrics performance, audit reports, continuous improvement project status and achievements) to support situational awareness and execution reporting
• Collaborate with the contract vehicle QM to support vehicle initiatives and priorities at the program level
• Support Leidos reporting, such as Quality Management Reviews, In Process Reviews, Weekly Activity Reports, and Monthly Operational Reviews
• Report to higher level management on Quality Achievement and act as liaison for enterprise quality initiatives for the program
• Report mandatory program metrics and performance data to Mission Assurance (OTD, Award Fee scores, CPARS)
• Escalate performance concerns and performance-related contract actions to Mission Assurance

BASIC QUALIFICATIONS:

• Bachelors Degree with 4+ years of experience or a Masters Degree with 2+ years of experience. Additional experience may be considered in lieu of a degree.
• US Citizen with the ability to obtain and maintain a DoD Secret clearance
• Experience supporting Software Development Projects (in QA/QC or another capacity).
• Experience with Agile Principles
• Experience leading process or continuous improvement programs or initiatives using standard methodologies and tools (Lean, Six Sigma, LSS, PDCA, TQM, Kaizen, 5S)
• Experience with peer reviews
• Experience with process auditing
• Experience defining, collecting and analyzing metrics
• Ability to multi-task, complete tasks without direct supervision, and function in a dynamic, fast-paced environment
• Excellent verbal and written skills
• Proficiency with Atlassian Suite (JIRA, Confluence)
• Proficiency with MS Office products and collaborative tools (Word, Excel, PowerPoint, SharePoint, Teams)
• Ability to support limited domestic travel
• At least 1 year of 100% remote work experience

PREFERRED QUALIFICATIONS:

• US Citizen with an active DoD Secret clearance or higher and the ability to maintain your clearance during your employment with Leidos
• Experience supporting Hardware Assembly/Integration Projects (in QA/QC or another capacity)
• Experience auditing to external quality standards such as ISO9001/ISO20000/AS9100/CMMI Dev or Svc
• Lean Six-Sigma Green Belt
• Certified Lean Six-Sigma Black Belt
• Formal auditor training or certification
• Experience with GSA and/or Department of War-administered contracts
• Experience with MS Power Automate

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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