Enrollment Counselor

The Enrollment Counselor is part of a team responsible for the overall operation and management of recruitment and enrollment activity for Online students (i.e., Recruitment, Pre-enrollment Counseling, Next Steps Center, New Student Orientation). Enrollment Counselors strive to provide each Online student with a welcoming experience that assists in building their connection to the university and establishing their identity as a member of the Wildcat Family. The Enrollment Counselor will provide logistical and personnel support for the enrollment of Online undergraduate students.

Arizona Online delivers full degree programs and certificates representative of the university's learning excellence, creating opportunities for students to complete degrees from across the sciences, liberal arts, and professional programs, including architecture and planning, business, engineering, and the health sciences. The guiding principle of Arizona Online is quality - in course and program delivery, in student support and success services, and in student engagement.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Duties and Responsibilities:

• Execute
  effective pipeline management of around 175-200 students following a
  prescribed call, email, and text (SMS) outreach plan.
• Update
  and maintain a database of students' information by effectively using
  Arizona Online's customer relationship management system (Slate), automated phone system
  (Genesys Cloud Dialer), and other systems required for the position.
• Participate
  in daily call campaigns to prospective students.
• Guide
  qualified students through Arizona Online's application, admissions, and
  enrollment processes.
• Inform
  and counsel students about services available and assess their student
  needs.
• Prioritize
  student outreach depending on each student's needs, time of year, and team objectives.
• Aid
  and support new hires via shadowing. Sharing best practices and processes.
• Schedule
  workflow to ensure availability to students and completion of all daily
  responsibilities.
• Make
  recommendations to leadership to improve efficiency and effectiveness.
• Meet
  with supervisor to review performance, obtain feedback on areas of growth,
  and recognize accomplishments.
• Participate
  in coaching sessions to assess position skills.
• Participate
  in weekly team meetings to learn what is new, provide feedback, and
  collaborate with team members.
• Opportunity
  to assist in recruiting new students by participating in promotional and
  recruitment events.
• Collaborate
  within and outside of the department to support students and the overall
  growth of Arizona Online.
• Additional
  duties as assigned.

Knowledge, Skills, and Abilities:

• Enthusiastic personality with an affinity for teamwork and collaboration.
• Self-motivated, strategic, flexible, and able to work on multiple tasks with changing priorities as needed in a fast-paced environment.
• Strong organizational and verbal communication skills.
• Computer skills and knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint).
• Ability to work comfortably on the phone/headset for extended periods of time.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

• Experience recruiting in higher education.
• 6+ months call center experience in an inbound and outbound --environment
• Bilingual in English and Spanish