Sr. Commuter Benefit Program Manager

The Senior Commute Benefits Program Manager at Tesla spearheads the strategic development and management of nationwide vanpool and bike programs, ensuring exceptional service standards through vendor oversight, innovative technology integration, and strict compliance with contractual and tax regulations. This role drives program optimization using data analytics, manages budgets for sustainable and cost-effective operations, and enhances employee satisfaction by incorporating feedback, all while collaborating with cross-functional teams to deliver impactful commute solutions.

The Workplace Team's mission isto create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. Together we focus on optimizing the space we have, finding the best solutions to Tesla's expansion needs, and devising and driving our long-term strategy. All of this under the guiding principle of sustainability.

• Strategic Planning and Collaboration: Lead the strategic planning and execution of Tesla's nationwide vanpool and bike programs, establish high customer service standards, and collaborate with other transportation program managers supporting carpool, shuttle, parking, and valet services to design innovative, cost-effective commute solutions, ensuring efficient resource utilization, optimized program offerings, and enhanced employee accessibility and satisfaction
• Vendor and Technology Partnerships: Negotiate and manage contracts with third-party service providers, oversee ongoing vendor performance through KPIs, program audits, and reviews to ensure high-quality service delivery, cost-effectiveness, and alignment with Tesla's operational standards, while partnering with internal and external stakeholders to integrate new technologies for program efficiency
• Partnerships and Compliance: Ensure contractual and IRS tax requirements for transportation benefits are met, maintain accurate databases and records, develop, identify, recommend, and implement policies and procedures, work with internal partners such as HR and Payroll, as well as external vendors, to support program investigations and reporting, conduct internal audits to ensure program participation compliance, and develop performance standards
• Data-Driven Optimization: Leverage and lead the development of data analytics and real-time tracking tools to monitor performance metrics for vanpool and bike programs, including documenting incident reports, identifying trends, optimizing participation, improving employee experience, and providing actionable insights by developing reports and presentations for senior leadership to support informed decision-making
• Budget and Resource Management: Oversee budgets for nationwide commute programs, ensure local compliance and accurate reporting, manage costs, and allocate resources effectively to support scalable vanpool and bike services, prioritizing sustainability and cost-efficiency while balancing cost control with quality service delivery to maximize impact, and monitor and meet all deadlines for reconciliation and payroll resolutions for commuter benefit programs
• Employee Feedback and Engagement: Actively gather and integrate employee feedback on vanpool and bike programs through surveys, direct communication, and marketing initiatives such as events, outreach, print and digital mass communication, and campaigns, ensuring the programs evolve to meet user needs and enhance the overall employee experience

• Education & Experience: Master's Degree in Communications, Marketing, Transportation Operations, or Project Management, or equivalent experience with 8 years in transportation program management or corporate services, including 3-5 years in a senior/leadership role overseeing employee commuting programs
• Strategic & Leadership Skills: Expertise in strategic planning, execution, and optimization of transportation services, with experience collaborating with senior management for decision-making reports and presentations
• Contract & Budget Management: Skilled in negotiating contracts with third-party vendors and proficient in budget management and resource allocation for scalable transportation programs
• Project Management & Adaptability: Strong ability to manage multiple projects with attention to detail and deadlines, while adapting to changing priorities in a fast-paced environment
• Marketing & Communication: Capable of executing marketing strategies (digital and print) to promote programs, with excellent communication skills for employee feedback through surveys and outreach
• Technical & Customer Service Proficiency: Familiar with transportation management software and advanced computer skills (Excel, PowerPoint, Adobe Creative Suite), paired with a proven record of exceptional customer service and stakeholder engagement in cross-functional projects

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.