Manager, Project Management

Manager, Project Management - Order Management

The Manager, Project Management role manages the day-to-day functions of our Project Managers. The role is to provide guidance and direction on both technical and commercial issues in fulfilling customer commitments. The role requires knowledge of our products, strong grasp of commercial issues, and deep knowledge of our processes and procedures. The Manager will be expected to directly supervise and manage the Project Managers and be accountable for the daily management and metrics associated with the team.

As a Manager of Project Management you will:

• Hire, onboard, mentor, and manage a team of Project Managers, fostering growth and skill development
• Manage the day-to-day operations of the team - supporting team in daily tasks by providing managerial oversight and decision-making for multiple key projects up to and including resolving order timeline conflicts, setting customer expectations, and providing consistent performance feedback to improve customer experience to the team
  
  
  
  • Act as a key liaison to Operations, Sales, Finance, and Quality teams in prioritization, issue resolution, and communication to customers
  • Act as a point of contact for our global manufacturing facilities for issue resolution tied to domestic customers and G&W Electric's representatives
  
  
  
  
• Lead the development, implementation, and management of industry leading processes and tools that lead to superior levels of customer satisfaction
  
  
  
  • Establish and enhance the framework for risk identification, mitigation, and quality assurance for all key projects
  
  
  
  
• Develop and review metrics and KPI targets that track team performance in areas that affect customer satisfaction and team efficiency
  
  
  
  • Set priorities and act early on negative trends
  • Foster a culture of continuous improvement and drive lean principles into team processes
  
  
  
  
• Point of escalation for customer dissatisfaction and act as G&W Electric's spokesperson - lead customer calls and meetings to continue customer relations
• Significant global, cross-functional interaction, and leadership is required across the organization with Global Sales, Engineering, Manufacturing, Supply Chain, Product Management, AMS, Finance, etc.

Leadership:

• Responsible for day-to-day performance of the Project Managers - setting team standards and metrics, managing resources, handling escalations, and stakeholder communications. Guides/monitors group toward its goals ensures employee's productivity, resolve problems, has authority to change work roles and work distribution. Responsible for genuine input regarding Human Resources matters of significance e.g. participates in selection of new employees, provides meaningful input to performance appraisals, disciplinary actions, terminations etc.

We are looking for someone with:

• A Bachelors Degree within an Engineering or other technical field
• A PMP or PgMP certifications from PMI
• 5+ years of experience in project/program management in Manufacturing or Power Industry
• 3+ years of experience in management/supervisory role
• Proven record of initiative, problem solving and the ability to recognize and implement process improvements
• Excellent organizational skills, strong attention to detail, and ability to multi-task
• Excellent interpersonal skills - ability to effectively communicate up, down, and across the organization
• Microsoft Suite knowledge required (Outlook, Word, intermediate level Excel)

Ideally you will have:

• Master's Degree within a Technical or Business field
• Experience in the Power Industry - Utility or Commercial & Industrial
• Working understanding of Smartsheet, Salesforce, JD Edwards
• Agile/Scrum certifications

• Previous experience within the power industry

The Physical Demands / Working Conditions of the role are:

• General Office Environment, PC use
• Standing
• Travelling for industry conferences or customer meetings (5-10%)

What we offer you:

Typical pay is $114,512 - 151,668 annually.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

This position is eligible for participation in our Quarterly Incentive Pay Program

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video: https://www.youtube.com/watch?v=DMtAhsdYeUQ

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.

*G&W Electric participates in the E-Verify process for all new hires.

VEVRAA Federal Contractor