Professional Academic Advisor and Student Success Coach I
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
Academic Advising Professional, Advisor/Coordinator |
| FLSA |
Exempt |
| Position Class |
89672 |
Position Overview
| Position Summary |
Winston-Salem State University invites applications for the
Professional Academic Advisor and Student Success Coach I, a frontline, student-centered role within University College and the Division of Student Success.
The Division of Student Success has four openings for the Professional Academic Advisor and Student Success Coach I:
- EHRA 445005
- EHRA 519006
- EHRA 519013
- EHRA 519014
This position is integral to the University's inaugural longitudinal advising and student success model, providing consistent academic advising and success coaching to students from enrollment through key academic transitions and, within the model, through graduation. Grounded in
NACADA Core Competencies, the Advisor and Student Success Coach I supports primarily first- and second-year students by fostering belonging, building self-efficacy, and promoting academic progress through proactive, learning-centered advising practices.
Key Responsibilities
Academic Advising and Success Coaching
- Manage an assigned caseload of prospective, first-year, and second-year students, providing continuous advising support through key academic transitions.
- Deliver individualized and group advising focused on course selection, general education requirements, major/minor exploration, and long-term academic and career planning.
- Conduct strengths-based academic coaching sessions that support goal setting, time management, academic skill development, and self-advocacy.
- Interpret and communicate university policies, procedures, and academic requirements related to enrollment, progression, and graduation.
- Audit student academic records, evaluate degree progress, review transcripts, and advise students on appropriate academic actions.
- Monitor student registration, academic performance, and progression to identify barriers to success and facilitate proactive intervention program with tier leadership.
- Maintain accurate, detailed, and confidential advising documentation in institutional systems.
Retention, Persistence, and Wraparound Support
- Serve as a primary point of connection for students by coordinating referrals to tutoring, counseling, career development, financial literacy, wellness, and other campus or community resources.
- Monitor retention, persistence, and graduation trends within the assigned caseload and provide targeted outreach to students in need of additional support.
- Coordinate and deliver timely communications related to course scheduling, academic deadlines, core requirements, and student success initiatives.
- Support students participating in academic recovery, readmission, or academic improvement programs by providing structured advising and retention services.
Data, Systems, and Continuous Improvement
- Utilize student success platforms, early alert systems, and predictive analytics to identify at-risk students and facilitate interventions with Tier leadership.
- Perform accurate data entry and maintenance of student success metrics and advising records.
- Analyze advising and student success data to inform outreach strategies, program enhancements, and communication efforts.
- Assist with the preparation of reports related to enrollment, retention, progression, and student outcomes.
Professional Development and Institutional Collaboration
- Engage in ongoing professional development to remain current on advising theory, student success practices, and NACADA standards.
- Collaborate with university partners to promote coordinated, holistic student support.
- Participate in first-year and second year experience initiatives, student success programs, and institutional retention efforts.
- Model a culture of care, accountability, collaboration, and student-centered service.
Evaluation Metrics
- Effective caseload management and accuracy of advising documentation.
- Responsiveness to student inquiries and follow-up communication.
- Retention, persistence, and progression outcomes within the assigned caseload.
- Improvements in student academic performance (e.g., GPA, credit completion).
- Student satisfaction related to advisor accessibility, care, and effectiveness.
- Demonstrated growth in student decision-making, self-efficacy, and navigation of institutional systems.
Why Join Winston-Salem State University
Winston-Salem State University is a public
HBCU with a strong commitment to access, equity, and student success. This position offers the opportunity to be part of a transformative advising model that prioritizes long-term student relationships, proactive support, and meaningful impact on student outcomes. |
Position Information
| Position Number |
519006 |
| Working Position Title |
Professional Academic Advisor and Student Success Coach I |
| Building and Room No. |
Hill Hall,
TBA
|
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
|
| Appointment Length. |
|
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
| Normal Work Schedule |
8AM - 5PM Monday -Friday some evenings and weekends |
| Department Required Skills |
Minimum Qualifications
- Bachelor's degree in a related field or equivalent combination of education and experience.
- Minimum of two years of experience in academic advising, student success coaching, or a related student support role.
|
| Preferred Years Experience, Skills, Training, Education |
Preferred Qualifications
- Prior knowledge and engagement with NACADA.
- Strong interpersonal, written, and verbal communication skills.
- Demonstrated organizational skills with attention to detail and confidentiality.
- Proficiency with student information systems and advising technologies.
- Understanding of early alert, CRM, or retention platforms (e.g., EAB Navigate, Starfish, Anthology).
Core Values (Aligned with NACADA Standards)
Caring: Advise with empathy, respect, and attentiveness to each student's experience.
Empowerment: Equip students with the skills and confidence to make informed decisions.
Collaboration: Partner across academic and student affairs to support holistic development.
Integrity: Uphold ethical practice, confidentiality, and professional accountability.
Learning-Centered Practice: Approach advising as an educational process that promotes reflection, growth, and lifelong learning.
|
| Required License or Certification |
|
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
Commensurate with education and experience |
| Open Date |
01/27/2026 |
| Close Date |
02/16/2026 |
| Open Until Filled |
No |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
|
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
- References List
Optional Documents
- Transcripts
- Letter of Reference 1
- Letter of Reference 2
|
Winston Salem State University
Commensurate with education and experience
Jan 27, 2026