Associate Patient Care Coordinator

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

The Associate Patient Care Coordinator plays a critical role in maintaining the integrity of patient records within the Epic Electronic Health Record (EHR) system. This position focuses on monitoring and managing work queues to ensure compliance with duplicate patient account review processes. The coordinator will uphold organizational standards by ensuring patient demographic information is accurate, confidential, and compliant with regulatory requirements. Attention to detail and strong organizational skills are essential to support clinical and operational efficiency.

Location: 3 Farm Glen Blvd Farmington, CT

Schedule: FT, 40 hours. Monday - Friday, 8am - 5:30pm.

This is a hybrid position - first 3 months is all onsite; after the first 3 months, you will be working 3 days remotely from home and 2 days onsite.

If you reside in Farmington, CT, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Primary Responsibilities:

• Monitor Epic work queues daily for alerts related to duplicate accounts, name changes, and upcoming appointments, prioritizing and documenting actions to safeguard patient care and scheduling
• Maintain precise entry, updates, and audits of patient records in Epic, ensuring demographic information is correct and compliant with HIPAA and organizational standards
• Review and resolve duplicate patient accounts by investigating discrepancies, validating demographic details, and collaborating with staff to confirm corrections and prevent future duplication
• Partner with clinical and administrative staff to resolve discrepancies, communicate with users to clarify or correct records, and support leadership with reporting and compliance tracking

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience working with Epic
• 1+ years of experience working in a medical setting

• Beginner level proficiency in Microsoft Office

Preferred Qualifications:

• Experience in patient registration or health information management
• Knowledge of healthcare compliance standards

• Effective communication and problem-solving abilities

Soft Skills:

• Strong attention to detail and organizational skills

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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