Consumer Loan Servicing Specialist

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.

NATURE AND SCOPE
Reporting to the AVP, Consumer Loan Servicing, the Consumer Loan Servicing Specialist is responsible for executing a variety of specialized tasks that support the servicing of consumer loans. This role involves assisting members and associates with complex loan-related inquiries, processing loan modifications and payment deferrals, and managing post-booking services such as credit protection claims and insurance tracking. The specialist also ensures compliance with regulatory requirements, maintains accurate loan records, and collaborates with external vendors to resolve issues.

REQUIREMENTS
1. High school diploma or equivalent and a minimum of one year of lending experience at Landmark, or a minimum of two years of consumer loan servicing experience.
2. Demonstrated knowledge of multiple consumer servicing functions to include title/liens, lien releases, and loan calculations.
3. Proficiency in or ability to quickly learn all programs and systems used in this role.
4. Strong verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
5. Must be able to organize work, balance multiple priorities, manage a variety of projects in a fast-paced, flexible work environment with strong attention to detail and within defined deadlines.
6. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
7. Must develop a thorough understanding of company policies and procedures as they relate to the position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.

PRINCIPAL ACCOUNTABILITIES
1. Applies various Member Solutions concepts to work out deals, hardship modifications, payment deferrals and legal fee assessments.
2. Assist members with Credit Life & Disability, GAP, and Mechanical Breakdown Protection purchases, cancellations, and claims.
3. Prepare and process loan modifications, including rate adjustments, Servicemembers Civil Relief Act (SCRA) adjustments, flex fixed home equity locks and reamortizations.
4. Perform required flood tracking processes, including flood change updates, escrow tracking, premium remittance, and annual match off.
5. Review and maintain title policies, including filing, documenting completions in the tracking system, and researching exceptions found on the policies.
6. Act as point of contact for outside vendors such as insurance tracking companies. Assist with troubleshooting and updates.
7. Assist with member and associate requests, including payment history inquiries and necessary corrections.
8. Support team members by answering questions and assisting with training new associates as needed.
9. Maintain loan vault, including filing.
10. Performs other duties as assigned.

EEO/Veterans/Disabled