Sr IT Exec Supt Technician

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS

JOB TITLE: Sr Executive IT Support Technician

REQUISITION ID: INF00EC

DEPARTMENT: Digital Experience - Kansas City Headquarters

LOCATION: Kansas City, MO

Pay: 13B - 61,000 - 76,300

Scheduled Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (Other hours as required)

Summary of Primary Duties and Responsibilities:

Under general supervision, primary functions include Executive Support, A/V, and conference room equipment support, IT Walk-up general technical support provided to 1KC users. This person must be able to quickly support our Executive team for all their general IT needs. The role requires a broad general understanding of endpoints, printing devices, smart phones, tablet devices and mobile data systems. This job is to be performed with limited supervision and has no responsibility or authority for the direction of others.

Education and Experience Requirements:

* Requires an associate degree in a computer science-related field and 2 years desktop operating and networking systems OR 4 years recent experience in desktop operating and networking systems.

* Must have 2+ years' experience supporting A/V and conference room equipment.

* Working knowledge of Windows 11, Microsoft Office and Office 365 is required.

* Candidate must be familiar with maintaining laptop and PC hardware in addition to laser printer technology.

* Experience with ITIL or similar frameworks for incident, problem, and change management.

* Previous experience supporting Executives preferred.

Skills, Knowledge, and Abilities Required:

* Must be able to clearly communicate technical issues to Executives and end users.

* Should be readily available to assist Executives either through Chat, Email, Phone, and in person.

* Should have a good understanding of prioritizing incidents and ticketing systems.

* Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.

* Working knowledge of desktop operating and networking systems.

* Other competencies as required by specific assignments may include knowledge of A/V systems, ruggedized laptops, tablet and other equipment.

* Communicates effectively with all levels of employees, both technical and non-technical.

* Finishes tasks accurately, completely and in a timely manner.

* Works effectively in a team environment.

* Understanding of cybersecurity best practices and ability to ensure compliance with organizational policies.

* Strong problem-solving and critical-thinking skills to resolve complex technical issues quickly.

Licenses, Certifications, Bonding, and/or Testing Required: None

Working Conditions: In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. (Includes, but not limited to awkward positions, balancing, lifting, carrying, pushing, and pulling up to 70 pounds.) Will be reporting on-site, some remote work is permitted. Travel will be required; company vehicle will be provided.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.