Patient Service Coordinator II

Need to be able to rotate evening and Saturday on a regular basis

May include duties and responsibilities of the Clerk, Office Assistant and/or Patient Services Coordinator, Level I, as well as:

Assists in the orientation and training of new support staff members.

Understands managed care plans, HMOs, and unusual coverages and provides information to patients regarding eligibility for services. Ensures that practice employees understand insurances.

Traces Front Desk Billing Issues, uses appropriate modules of EPIC, US Bank, Microsoft Outlook, Nehen,prepares/Batches completed waiver forms. co-payment collection.

Maintains Stock of Front Desk supplies, Responsible for incoming/outgoing mail and Faxes and its distribution.

Responsible for keeping correspondence up to date. Locks drawer at the end of the night for cash security. Assist customer with Patient Gateway by providing instructions and assistance with registration and use.

Checks in/checks out patients and performs all tasks associated with check-in/check-out workflows

Schedules appointments, calls to confirm appointments as necessary, makes appointment changes as necessary

Manages office mail and faxes

Answers phones and clears voicemails on a timely basis

Works closely with the clinical staff to determine needs and solve problems.

Troubleshoots problems with customer service issues.

Establishes office systems.

May prepare procedure manuals/insurance handbooks.

Performs all other duties that are practice specific and are appropriate to this level of position at the discretion of the practice manager, administrative coordinator, PSC team leader and/or unit chief.

Education
High School Diploma or Equivalent required. 2 to 3 years of experience required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience
office experience 2-3 years required

Knowledge, Skills and Abilities

-Demonstrated knowledge of computer skills necessary to use appropriate modules/systems in IDX, LMR, US Bank, Micro soft Outlook, Nehenlite, electronic medical record modules and transition to future systems as required.
-Good command of the Englishand Spanish languages, including medical terminology.
-Excellent communication skills.
-Exceptional organizational skills and strong attention to details.
-Ability to manage multiple tasks in a fast pace environment.
-Ability to work independently or within a team environment.
-Ability to work effectively and courteously with various groups of patients, families, support staff and providers.
-Able to problem solve and serve as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.
-Knowledge of HIPAA Confidentiality and Privacy Policies.
-Knowledge and understanding of Disaster Protocols to include; Fire, Safety and -Code Calls, in accordance with the mandatory training as out lined by MGH and -JACHO guidelines

- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Normal office/ambulatory practice conditions.

May provide functional guidance to other PSC Level II employees