New

Mechanical Claims Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, Earth City
Jan 27, 2026
Mechanical Claims Specialist Are you an experienced mechanic ready to step away from the shop and into a professional office environment-without leaving automotive work behind? This role allows you to use your handson mechanical knowledge in a new way, helping customers and dealerships navigate mechanical warranty claims. As a Mechanical Claims Specialist, you'll leverage your understanding of vehicle systems and repair processes to evaluate claims, explain coverage decisions, and guide customers through next steps-all from a comfortable, modern workspace. This position offers a career shift with stability, strong benefits, and longterm growth potential, while keeping you connected to the automotive industry. Key Responsibilities * Evaluate, investigate, and process mechanical warranty claims using established guidelines and repair criteria * Apply automotive repair knowledge to determine claim approval, denial, or required next steps * Communicate clearly and professionally via phone and email with: * Dealership service departments * Vehicle owners * Internal claims teams * Explain claim decisions in a way that is easy for nontechnical customers to understand * Demonstrate empathy and active listening when handling customer concerns * Maintain accurate electronic claim documentation using internal systems * Collaborate with team members and leadership to ensure fair, consistent, and highquality claim decisions Call Types You'll Handle * Dealership calls to review required repairs and determine warranty coverage * Vehicle owner calls seeking explanation of approved or denied claims * Customer guidance calls to explain repair processes, quotes, and next steps for coverage review Your mechanical expertise will be essential in understanding vehicle issues and advising customers or dealerships on claim outcomes. Required Qualifications * Minimum 3 years of experience as an automotive mechanic or in a related mechanical field * Strong understanding of vehicle systems and repair processes * Ability to clearly explain mechanical concepts to nontechnical individuals * Previous customer service experience handling complex or escalated issues * Excellent verbal communication skills * Comfortable navigating multiple software systems and monitors while on calls * Proficient with Microsoft Office tools (Outlook, Teams, email) * Detailoriented, selfmotivated, and able to work in a fastpaced call center environment * High school diploma or GED required Preferred Qualifications * ASE Certification * Experience with labor guides (AllData preferred) * Experience using automotive scan tools * Bilingual (Spanish & English) Additional Information * Start date: February 23 * Initial 2week onsite onboarding training (travel required to designated training locations) * Occasional Saturday availability required * Highspeed internet and a quiet home workspace required for remote or hybrid schedules Job Type & Location This is a Contract position based out of Earth City, MO. Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Earth City,MO. Application DeadlineThis position is anticipated to close on Feb 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.