New

Director, Development Operations

National Multiple Sclerosis Society
life insurance, paid time off, paid holidays, 401(k)
United States, New York, New York
733 3rd Avenue (Show on map)
Jan 27, 2026
WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Job Summary: The Director of Development Operations serves as the technical lead for how the Development Department leverages Salesforce and related systems to execute fundraising strategy. This role focuses on optimizing system usage, ensuring data integrity, and delivering actionable reporting and analytics. Working closely with the AVP, Development Operations, and in partnership with the Technology team and fundraising teams across the Development Department, the Director translates strategic priorities into operational solutions, oversees technical projects, and provides expert guidance on database management and compliance standards. Main Responsibilities: Drive best practices for how Development uses Salesforce to support fundraising goals, including workflow design, segmentation, and automation. Work in partnership with Development teams using DonorDrive and other non-Salesforce tools to bridge data across systems, enabling accurate, holistic reporting and inclusive strategic planning across the department. Ensure data integrity through regular audits, deduplication, and adherence to data hygiene standards. Develop and manage dashboards, queries, and reports to support fundraising performance and strategic decision-making. Provide timely and accurate data analysis to inform segmentation, donor engagement, and campaign planning. Lead implementation of system enhancements and new tools in alignment with AVP's strategic direction. Collaborate with the Technology team on system integrations, upgrades, and troubleshooting to ensure seamless functionality. Create and maintain user guides, process documentation, and training materials for CRM and related systems. Deliver technical training and troubleshooting support for development staff. Ensure adherence to fundraising compliance, data privacy regulations, and organizational policies. Partner with Technology to align system capabilities with Development needs and ensure smooth implementation of technical solutions. Work closely with Technology, gift processing, donor relations, and fundraising teams to optimize operational workflows. What We're Looking For: 7+ years of experience in development operations, advancement services, or nonprofit database management. Advanced proficiency in CRM platforms (Salesforce preferred), including customization, workflow design, and reporting. Proficiency with DonorDrive preferred. Strong knowledge of data management principles, query development, and analytics for fundraising. Experience implementing technical solutions and managing system integrations in collaboration with IT teams. Excellent problem-solving skills and ability to translate strategic goals into operational processes. Strong communication skills for explaining technical concepts to non-technical audiences. Familiarity with fundraising compliance standards and donor database best practices. Experience in change management, including leading stakeholder adoption of new systems and processes. Experience working within a national nonprofit organization, with understanding of complex, multi-market operations. Curiosity, adaptability, and a continuous-improvement mindset Passion for the mission of the National MS Society and enthusiasm for advancing transformational philanthropy Ability to balance speed and accuracy in a high-volume, deadline-driven environment Preferred Qualifications: Expertise in leveraging Salesforce to design workflows, segmentation strategies, and automation that drive fundraising performance. Advanced knowledge of data hygiene, deduplication, and governance standards to maintain accurate donor records across complex systems. Ability to build dynamic dashboards, develop complex queries, and translate data into actionable insights for leadership and fundraising teams. Strong skills in relationship building and working across multiple departments preferred Strong partnership and relationship-building skills, with the ability to advise fundraisers and influence without authority Experience supporting a major fundraising campaign or large multi-year growth initiative Experience leading or supporting change management initiatives, including driving stakeholder adoption of new tools or processes Ability to create training, onboarding, or guidance materials to support fundraisers in using processes effectively Location Requirements Remote - Flexible Location Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships. Compensation \| Benefits: The estimated hiring compensation range for this role is $80,000-$89,000. Final offers will be based on the candidate'sgeographic location, consider career experience and may vary from this range due to these and other factors. You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people! We're committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths - whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey. This position is classified as Partner- Knowledge Expert. The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. APPLICATION INSTRUCTIONS: We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application! Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.