Section Manager, Production Support

Overview

Responsibilities

• Provide strategic leadership for Oracle Fusion Cloud HCM and other HR systems, guiding production support and release management while driving alignment between HR, IT, and business stakeholders.
• Deliver timely, high-quality defect and service request resolution by partnering with technical teams on triage, root cause analysis, and remediation, while managing security administration and maintaining SOX controls.
• Oversee approval of production changes including configuration, testing strategies, and deployment plans to ensure high quality delivery of changes and enhancements.
• Direct and oversee all testing activities including test planning, script review, execution oversight, user acceptance coordination, and regression testing for quarterly Oracle HCM releases, patches, and enhancements.
• Ensure stable production operations through proactive monitoring, issue prevention, and thorough impact assessments.
• Maintain audit ready system documentation, including operating procedures, functional specifications, and data management materials.
• Ensure compliance with PII/PHI policies, data privacy standards, internal controls, and Con Edison Standards of Business Conduct and corporate values.
• Coach, mentor, and develop staff while fostering a collaborative, high performing team culture focused on problem solving and accountability.
• Build strong partnerships across HR Centers of Excellence, Payroll, Talent Management and IT to support effective cross functional execution.
• Drive operational excellence through continuous improvement, innovation, and best practice adoption.
• Perform other related tasks and assignments as required.

Qualifications

• Bachelor's Degree and eight years of overall work experience, including a minimum of three to five years in Human Resources, IT, or a related role. or
• Master's Degree and six years of overall work experience, including a minimum of three to five years in Human Resources, IT, or a related role.

• 3-5 years Human Resource, IT or related experience with a minimum of 3 years in a supervisory role. Required
• Staff management, motivation, and professional growth. Required
• Must maintain a high degree of confidentiality and exercise strict adherence to Personally Identifiable Information (PII) policies and procedures. Required
• Must possess excellent leadership and management skills. Required
• Ability to exercise good judgment and render sound decisions. Required
• Strong oral, written, and presentation skills with the ability to interact effectively with customers, team members, and all levels of management. Required
• Strong aptitude for analyzing technical challenges, managing priorities, and delegating work as needed. Required
• Exceptional analytical capabilities, including process evaluation, workflow development, data interpretation, and root cause identification. Required
• Demonstrate high level of energy and be self-reliant, resourceful, and flexible to handle multiple assignments with excellent organizational skills and a strong attention to detail. Required
• Ability to thrive in a dynamic, fast-paced environment with high levels of ambiguity. Required
• Proficiency in Microsoft Office products, with a solid working knowledge of Excel and PowerPoint. Required
• Experience working with Oracle HCM Cloud and SHRM certification. Preferred
• Union workforce experience and budget oversight expertise. Preferred

• Driver's License Required

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Ability to travel within O&R and CECONY service territory, as needed.
• Ability to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.