Transportation Dispatch Clerk

Join America's favorite family bakery since 1934-home of Little Debbie, Drake's Cakes, and Sunbelt Bakery Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You'll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you'll discover a better way to live and work.

Pay

$18.32-$23.63 / hour, depending on experience and qualifications

Schedule

2nd Shift 2nd Shift (Sunday-Thursday, 03:30 PM - 11:30 PM)

On-site

Location

555 McKee Drive Gentry, AR 72734

Job Summary

McKee Foods is seeking a Dispatch Clerk join our Central Region Transportation team. In this fast-paced role, you are responsible for assisting in real-time coordination of driver movements, load assignments, and shift documentation. You will serve as the primary point of contact for our McKee drivers and outside carriers, ensuring that all trip information is accurate, all instructions are monitored, and all documentation meets our high standards for compliance and efficiency.

Responsibilities

• Operational Coordination: Assist in dispatching McKee drivers and monitor all specific delivery instructions; assign all trucks, transfers, and "rollers" as needed to maximize fleet utilization.
• Communication Leadership: Serve as the primary communications hub for the assigned shift; answer dispatch phones and resolve real-time driver inquiries or routing issues.
• Data & Documentation: Update trip information in internal systems as it becomes available; coordinate and print all driver trip information, delivery receipts, and backhaul documentation.
• Carrier Management: Assist in properly dispatching and sealing outside carriers, ensuring load security and documentation integrity.
• Administrative Support: Maintain accurate documentation, record daily call-ins, and update driver attendance and PTO records.
• Shift Integrity: Document all shift activity to ensure a seamless handoff between teams; prepare necessary documents and reports for supervisors.
• System Management: Maintain and update databases and modern Transportation Management Systems (TMS) with high accuracy.

Required Qualifications

• Documentation Excellence: Exceptional attention to detail and high-level documentation skills.
• Analytical Thinking: Strong analytical skills with the ability to make sound decisions under pressure.
• Professionalism: Ability to deal professionally and calmly with customers, drivers, and suppliers in high-stress situations.
• Multi-tasking: Proven ability to handle multiple priorities in a fast-paced, 24/6 operational environment.
• Communication: Excellent telephone etiquette and verbal/written communication skills.

Preferred Qualifications

• Experience working with TMS computer systems and relational databases.
• Previous experience in transportation dispatch or logistics data entry.
• Proficiency with Microsoft Office Suite (Excel, Outlook, SharePoint).
• Experience analyzing logistical information to optimize driver routes.
• Experience with Google suite software

Benefits

• Competitive weekly pay
• Profit-sharing cash bonus program
• 401(k) with matching contributions
• Paid Time Off (for vacation, holidays, sick time, personal time, etc.)
• Medical insurance, including health, dental, vision and prescription drug plan
• Supplemental plans, including life insurance
• Fully-paid parental leave
• Health Center and Pharmacy
• Mental wellness counseling (on-site in TN, virtual elsewhere)
• Tuition reimbursement
• Credit Union
• Exercise and recreation facility
• Wellness programs with incentives
• Employee Assistance Program (EAP)
• Short-term and long-term disability (company-paid)

We are an Equal Opportunity Employer