Operations Support Associate

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Operations Support Associate to join our security business unit.

Primary Responsibilities:

• Responsible for installing, modifying, testing, and making minor repairs to computer hardware, software, and related systems to ensure reliable and secure operations.
• Support calls by troubleshooting technical and process issues, tests and maintains system functionality-including CCTV and computer components-and installs software and applications that support efficient workflows.
• Consults with users to assess hardware and software needs, evaluates compatibility of new programs and equipment, and gathers data to support technical purchasing decisions.
• Confirming program objectives by testing and adjusting component settings against established standards, installing and testing products to verify proper performance, and documenting all hardware and software updates.
• Preparing user reference materials, training users through inperson sessions and digital learning resources, and staying current on emerging technologies through ongoing professional development.

Basic Qualifications:

• High School Diploma
• 2+ years of Service Desk/Help Desk experience
• At least 2 years customer service experience
• Some knowledge in IT
• Excellent problem-solving and troubleshooting skills
• The ability to communicate technical information in an accessible manner to non-technical employees
• A process improvement mindset
• Software maintenance and testing capability
• Vendor relations
• Basic knowledge of networking principles and operating systems
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Customer-service focus
• Collaborative mindset
• Hands-on problem-solving ability
• Learns new maintenance skills quickly
• Works with customers and has excellent customer service skills
• Collaborates with managers and service technicians has strong inter-personal skills
• Demonstrates time management, problem-solving, and organization skills