Fraud Specialist/Fraud Operations Specialist I

Fraud Specialist

Are you detailed-oriented with a knack for uncovering the truth? Join our dynamic team as a Fraud Specialist and play a vital role in protecting our organization from fraudulent activities. This hybrid role offers a balanced blend of in-office collaboration and remote flexibility, enabling you to make impactful decisions from day one.

In this position, you'll conduct in-depth investigations, analyze complex data, and collaborate with internal teams to identify and deter fraud across multiple channels. Your expertise will help safeguard our operations, ensure compliance, and uphold our commitment to integrity. The role involves responding to fraud escalations, supporting customer victims, and contributing to the development of effective fraud prevention policies.

Required Skills:

• Excellent communication skills in English
• Proficiency navigating multiple computer systems and screens
• Strong problem-solving abilities with attention to detail
• Experience in customer service, call centers, or fraud investigations
• High school diploma or equivalent
• Minimum one year operating a computer in a Windows environment

Nice to Have Skills:

• Knowledge of fraud detection tools or investigative techniques
• Experience with legal or compliance procedures
• Bilingual abilities

Preferred Education and Experience:

• At least one year of relevant work experience in fraud, customer service, or a call center setting

Other Requirements:

• Flexibility to work evenings, weekends, and holidays
• Ability to work in a hybrid schedule (3 days in-office, 2 days remote after training)
• Adaptability to a fast-paced, evolving environment

Take the next step in your career-apply now and help us stay one step ahead of fraud by bringing your skills and dedication to our team!

Estimated Min Rate: $19.00
Estimated Max Rate: $22.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice