Service Tech III - Dedicated

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Service Technician III is responsible for providing advanced level technical support ensuring the highest quality technical service to clients regarding field activities including servicing voice, data, and video systems and equiment including associated wiring, power, or peripheral equipment.

#LI-JM1

Essential Functions

Supplies advanced technical level support to client requests for emergency, routine, and remedial maintenance of complex telecommunications equipment and circuits
• Performs moves, adds, and changes activities as required
• Supports the development, design, installation, and maintenance of internal and external client networks
• Supports the Microsoft Outlook, Windows NT, and other applicable products and software running on the network
• Supports the computing hardware including PC's, NT Servers, and peripheral devices
• Assists in the development and implementation of policies and procedures encompassing the company's LAN, desktop and services operations, and environment
• Interfaces with clients to provide product information
• Prepares and maintains installation records and documentation
• Promotes professionalism by displaying a positive, professional image, and excellent attendance
• Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
• Provides advanced level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
• Works towards favorable response to company client satisfaction surveys
• Supports retention of the existing and future client base
• Ensures minimization of chronic and re-occurring system and equipment troubles

Required Qualifications

• Available for over-time, as requested
• AA/AS or BA/BS in Computer Science, or related technical/Business field
• High degree of general network experience preferred including administrative and desktop support, client support and interpersonal experience
• 2 years of experience in Cisco IPT
• Ability to effectively present information to management and customer groups in written and verbal formats
• Ability to effectively respond to common inquires or complaints

Technological Skills:

- Video Conferencing

- Audio Teleconferencing

- Unified Messaging

- Computer/Telephone Integration

- Synchronous Optical Network (SONET)

- VOIP

- High-Speed Internet Access

- Wireless

• Experience with the installation and support of network operating systems such as Microsoft NT Server 4.0 and Windows 2000 Server
• Experience with installation and support of desktop operating systems such as Windows 95 & 98, and Windows 2000 Professional
• Cisco IPT
• May be required to transport equipment and supplies from inventory location to field sites
• Routine lifting required; must be able to lift minimum of 50 pounds

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$40.00 - $50.00/hour

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify: E-Verify

Right to Work: Right to Work Poster