Administrative Support Associate

North Carolina State University

$ 33,540 - $ 54,455

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

Jan 26, 2026

Job Posting Information

Posting Number	PG194834SP
Internal Recruitment	No
Working Title	Administrative Support Associate
Anticipated Hiring Range	Commensurate with experience, education, and market.
Work Schedule	Monday - Friday, 8 am - 5 pm
Job Location	Raleigh, NC
Department	Counseling Services
About the Department	Division of Academic and Student Affairs Mission, Values & Objectives: We promote the success of the whole student. In collaboration with our colleagues across campus, we prepare students to succeed academically, professionally and personally, to embrace a commitment to lifelong learning, and to become informed, engaged, and productive citizens. The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate. With a lens of social justice that prioritizes anti-racism and anti oppression, members of the counseling center commit to: A nurturing, supportive Community A commitment to cultural humility Holding ourselves and each other accountable
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties	Primary purpose of this position is to greet and welcome students to the Counseling Center, discern the services requested by the client, assign proper paperwork and forms, and make appointments or triage assignments accordingly. The Counseling reception area funnels all incoming calls necessitating precise message taking and excellent communication skills. Primary duties of this position: Communicate and explain routine and general information about standard services, processes, and procedures of the Counseling Center using available resources. Screen and direct clients and visitors to appropriate source based on the need or question. Set up files on clients and input client information into the scheduling and EMR (Electronic Medical Records) systems. Maintain withdrawal records. Demonstrate an understanding and awareness of the services, policies and procedures of the Counseling Center in all duties performed. Perform all duties with a high degree of accuracy.
Other Responsibilities	Perform all other duties and assignments as deemed necessary by Supervisor or Director of the Center.

Qualifications

Minimum Experience/Education	High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Preferred Qualifications	Excellent communication/customer service skills. Able to accurately and professionally handle a high volume of telephone calls and direct face-to-face encounters all day long with students in varied emotional states, while retaining a professional demeanor. Experience in a College Counseling Center preferred. Experience in a medical office setting preferred. Good computer skills preferred - will train in specific software programs linked with Center.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	01/26/2026
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	01/30/2026
Notice to Applicants	Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase "see resume."
Special Instructions	Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

Position Details

Position Number	00106753
Position Type	SHRA
Position Classification Band Title	Administrative Support Associate
Position Classification Band Level	Journey
Position Classification Salary Range	$ 33,540 - $ 54,455
Salary Grade Equivalency	NC02
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	244020 - Counseling Services
EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.