Patient Representative - Emergency Department

Description

Maine Medical Center

Clerical/Administrative Support
Req #: 65523

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Representative - Emergency Department

Maine Medical Center
Status: Night Shift | Two 12hour shifts/week | Every 3rd Weekend | Rotating Dates (Night Shift Only)
Posted: Internal & External

Position Summary

The Patient Representative - Emergency Department plays a critical role in supporting the fastpaced and highimpact environment of the Emergency Department. As a key member of the care team "hub," this position ensures that patients receive timely, coordinated, and compassionate support throughout their emergency care experience.

In this role, you will provide essential administrative and patientfacing services that keep the department running smoothly while supporting clinical staff and contributing to a positive patient experience.

Schedule

• Shift: Nights (1900-0730)
• Hours: Two 12hour shifts per week
• Scheduling: Rotating dates, but always night shift
• Weekends: Every 3rd weekend required
• Note: This position does not follow a set weekly schedule

Key Responsibilities

Responsibilities include, but are not limited to:

• Responding promptly to patient call bells
• Arranging EMS transports as requested by clinical staff
• Initiating provider consults and communicating updates as needed
• Answering incoming calls, including callers requesting to speak with patients in the Emergency Department
• Supporting the overall workflow of the Emergency Department team to ensure efficient, patientcentered care

About Our Team

Our Emergency Department hub is a dynamic, collaborative, and missiondriven environment. You'll work alongside dedicated clinicians and support staff who are committed to delivering exceptional patient care-especially during the busiest and most critical times for our community. Every shift brings new opportunities to make a meaningful difference.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

Education: High school diploma or GED preferred.

License/Certifications: N/A

Experience: N/A

Additional Skills/Requirements Required: N/A

Additional Skills/Requirements Preferred: N/A

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand@mainehealth.org