Help Desk Support

Job Title: Senior Help Desk Support
Location: Richmond, VA (hybrid: Tue-Thu required; remote Mon/Fri)
Contract Duration: 6 months possibility for extension.

Shift: 1st or 2nd (5:00 AM - 11:00 PM ET); 5 days/week (may include weekends); schedule set post-training

About the Role

Join a leading financial services firm's Service Desk team as a Senior Help Desk Support specialist, providing IT support for internal end users. Deliver first-call resolutions via remote tools and ticketing in a dynamic banking environment. Onsite-hybrid role focused on software/hardware troubleshooting and onboarding.

Key Responsibilities

• Provide remote application support using access tools to resolve end-user issues.
• Monitor/respond to inbound calls/chats via Service Desk soft phone or modules.
• Troubleshoot software (occasional hardware) via remote machine access for first-call resolution.
• Log/track/escalate tickets in ServiceNow.
• Onboard new agents via training and shadowing.
• Handle ad-hoc tasks from Service Desk Managers.

Requirements

• Help desk experience with remote tools, software troubleshooting, ServiceNow.
• Strong user interaction skills (phone/chat) in high-volume settings.
• Shift flexibility (5 AM-11 PM ET; possible weekends, 5-day weeks).
• Onsite availability Tue-Thu in Richmond, VA hybrid model.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.