Fraud Specialist / Fraud Investigation Specialist

Job Title: Fraud Investigation & Management Specialist
Location: Overland Park, KS 66251, USA
Contract Duration: 6+ months

Work Arrangement:
This role is hybrid, requiring 3 days in the office and 2 days remote after training is complete.

Hours of Operation:

• Monday-Friday: 9:30 AM - 6:30 PM CST
• Saturday: 8:00 AM - 5:00 PM CST
• Training Hours: 8:00 AM - 5:00 PM CST

Position Summary:
As a Fraud Management Specialist, you will review, identify, and deter fraudulent activity across client's business channels. You will take inbound calls, handle referrals from victims of fraudulent activities, and assess information using multiple internal and external tools to guide resolutions. This role involves analyzing data, validating customer identities, investigating fraud escalations, and contributing to process improvements to minimize risk.

Key Responsibilities:

• Conduct in-depth investigations to identify and manage fraudulent activities, including customer authentication and policy compliance.
• Analyze relevant data to confirm or clear fraud and assess violations of fraud policies that could impact client
• Evaluate fraud trends related to orders and identity theft and draw actionable conclusions.
• Notify internal staff or escalate cases for customer verification or legal action when necessary.
• Participate in the development and implementation of policies and procedures to prevent fraud.
• Respond to fraud escalations and establish improvements in fraud-related processes.
• Collaborate with team members via Slack and other communication tools.
• Maintain documentation and records for all investigations.

Daily Activities:

• Answer phone calls and respond to fraud-related inquiries.
• Review documents to validate customer identities.
• Communicate with team members and management regarding ongoing cases.
• Navigate multiple computer screens and software applications while assisting customers.

Position Requirements:

• Experience: At least 1 year in fraud, customer service, or call center environments.
• Education: High school diploma or equivalent.
• Must have experience operating computers in a Windows-based environment.
• Excellent conversational and listening skills in English.
• Ability to multitask across multiple systems while interacting with customers.
• Flexible schedule availability, including nights, weekends, and holidays.

Preferred Skills & Background:

• Previous experience in customer service or call center roles.
• Strong communication, tone, and problem-solving skills.
• Familiarity with fraud management or compliance processes.

Technology Requirements:

• Proficiency with phone systems, typing, and multiple software programs.
• Ability to learn and use fraud investigation tools and internal systems effectively.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.