Director of Practice Operations-Behavioral Health

Presbyterian Healthcare Services
life insurance, vision insurance, paid time off, long term disability
United States, New Mexico, Albuquerque
1100 Central Avenue Southeast (Show on map)
Jan 24, 2026
Location Address: 8200 Constitution Avenue NE , Albuquerque, New Mexico 87110-7656, United States of America Summary: Responsible for assisting with the analysis, planning, implementation and evaluation of new business models and processes involved in clinic operations in CNM. Responsible for leading and participating in cross functional strategic, tactical and performance improvement planning. Oversees implementation and ongoing measure of same. Collaborates with PMG, Service Lines and other departments for projects and programs as needed. This position may also provide interim DPO support to Service Lines and sites when needed Job Description: Assists service line administrator and medical director in defining the clinical outcomes measures for areas of responsibility. Accountable for achievement of those measures. Work collaboratively with the clinical & clerical staff within clinics, Service Lines, Quality Management and Care Coordination Services in order to achieve optimal utilization of clinic services and to achieve performance targets. Develops new programs and services, as care delivery needs change in collaboration with other ambulatory managers, inpatient administration, as well as members of the CDS administrative leadership team. Coordinating with various inpatient functions as required. Standard Work-Clinical Outcomes Develop and prioritize key clinical focus areas (org, business unit and dept) Develop key clinical outcome and in-process measures Develop action plans based on critical x analyses Oversee required results/Enforce accountability Monitor and review clinical outcome and patient safety measures. Champion continuous improvement activities Accountable for the achievement of customer loyalty results in areas of accountability Collaborate with service line teams to develop patient-centric care processes across the care continuum Accountable for ensuring areas of accountability effectively deploy the customer loyalty bundle Teaches and leads continual process improvement and customer service processes. Involves the physicians and staff in improving daily operations of the program based on voice of the customer feedback Standard Work-Customer Loyalty Develop and prioritize key focus areas (org, business unit and dept) Develop key customer loyalty outcome and in-process measures Develop action plans based on critical x analysis Monitor and review customer satisfaction results Oversee required results/Enforce accountability Champion continuous improvement activities Develops and is accountable for the financial outcome of areas of accountability. This includes leading the planning and budgeting processes and accountabilities for budget administration and outcomes. This would include any potential impact to inpatient and ambulatory services. Performs other functions as required. Additional Job Description:* Bachelors degree in Business or Healthcare required. Five to ten years of progressive management experience. Benefits Benefits are effective day-one (for .45 FTE and above) and include: Competitive salaries Full medical, dental and vision insurance Flexible spending accounts (FSAs) Free wellness programs Paid time off (PTO) Retirement plans, including matching employer contributions Continuing education and career development opportunities Life insurance and short/long term disability programs About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system ofnine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans. We are part of New Mexico's history-and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great. Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC. New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.