VP, Customer Success

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

As cyber threats grow in scale and complexity, customer trust and resilience have never been more essential. We are seeking an experienced, visionary, and customer-focused Vice President of Global Customer Success to lead and scale our worldwide customer success organization.

In this executive role, you will be responsible for defining and executing a global strategy that ensures our customers achieve maximum value from our cybersecurity solutions. You will serve as a key member of the leadership team, accountable for driving retention, expansion, and advocacy at scale. The VP of Global Customer Success will align closely with senior executives across the company to elevate the post-sales experience and build long-term partnerships with customers in mission-critical industries.

• Define and lead the global customer success vision and multi-year strategy aligned to company growth objectives.

• Champion an outcome-driven, customer-first engagement model that reduces risk, drives measurable value, and strengthens customer resilience.

• Drive retention and expansion through a value-centric, trust-based approach.

• Oversee the full global customer journey: onboarding, enablement, adoption, renewal, and expansion.

• Implement scalable engagement models (high-touch, hybrid, and tech-touch) for diverse geographies, verticals, and regulatory environments.

• Drive innovation in customer health scoring and predictive analytics to proactively mitigate risks.

• Lead, mentor, and scale a world-class, globally distributed Customer Success organization.

• Establish strong regional leadership to ensure consistency while adapting to local market needs.

• Foster a culture of excellence, accountability, and cybersecurity expertise.

• Serve as an executive sponsor to key enterprise accounts, strengthening relationships at the C-level.

• Partner with sales, services, and technical leaders to ensure unified, customer-centric account strategies.

• Build a global customer advocacy program to amplify success stories, expand references, and influence the market.

• Act as the voice of the customer at the executive table, influencing Product, Engineering, and Security Operations roadmaps.

• Collaborate with Marketing to highlight customer success through thought leadership, case studies, and industry events.

• Partner with Finance and Operations to forecast growth, align budgets, and optimize investments.

• Drive operational maturity through data-driven decision-making, process automation, and playbook development.

• Provide the executive team and Board with insights, performance reporting, and forecasts on customer health and revenue impact.

• Continuously identify risks, trends, and opportunities to maximize customer lifetime value.

• 15+ years of experience in Customer Success, Professional Services, or Account Management in SaaS, enterprise software, or cybersecurity.

• 7+ years of proven executive leadership, scaling global teams in high-growth, compliance-driven industries.

• Deep understanding of cybersecurity markets, enterprise customer needs, and regulatory challenges.

• Track record of influencing C-level stakeholders and managing multi-million-dollar enterprise relationships.

• Strong business acumen, with the ability to connect customer outcomes to company growth.

• Experience with CS technology platforms (e.g., Gainsight, Salesforce) and advanced analytics.

• Bachelor's degree required; advanced degree or cybersecurity certifications (CISSP, CISM, CISA) strongly preferred.

• Shape and scale a global Customer Success function at the forefront of cybersecurity innovation.

• Play a pivotal role in helping enterprises worldwide remain secure and resilient.

• Work alongside world-class executives, technologies, and customers.

• Competitive compensation, equity participation, and comprehensive benefits.

The anticipated hiring base salary range for this position is US$ 224,000 to $337,000 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight's good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.

Belonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Additional Information for United States of America Applicants:

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.