Patient Support Services Manager

The role provides 24/7 operational, administrative, and fiscal leadership across the Mental Health Workers (MHWs), Special Duty Caregivers (TeleSitters), Behavioral Escalation Support Team (BEST), Lift Team, Patient Transport, and Mobility Team.

This position operates with a high degree of autonomy and accountability, exercising broad decision-making authority with minimal supervision to ensure all assigned programs remain compliant with Joint Commission, federal, state, and infection prevention standards, and are aligned with the strategic objectives of Patient Care Services and UC Davis Health.

The role leads program development, quality improvement, and safety initiatives. It advances a therapeutic, trauma-informed, and patient-centered care model that supports UC Davis Health's mission, values, and long-term strategic plan.

Apply By Date: 2/2/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Obtain an American Heart Association (AHA) or American Red Cross Basic Life Support (BLS), or UC Davis Health CPR within 3 months of employment and maintains current.
• Bachelor's degree in related area and / or equivalent experience / training
• At least three (3) years of recent management experience.
• Demonstrated leadership in managing multidisciplinary teams within high-acuity behavioral health, medical-surgical, and operational healthcare environments, including personnel management, administrative coordination, and fiscal oversight.
• Strong knowledge of behavioral health principles and safe patient handling practices, including crisis intervention, de-escalation, trauma-informed care, body mechanics, ergonomics, and injury prevention strategies.
• Ability to interpret and apply regulatory and compliance standards, including Joint Commission, CMS, state regulations, patient rights, workplace violence prevention requirements (e.g., CPI), and organizational safety policies.
• Skills and abilities to oversee complex, centralized operations, including patient transport services and familiarity with Epic Transport/Grand Central or similar operational and dispatch systems.
• Excellent communication, collaboration, and conflict resolution skills, with the ability to partner effectively with nursing, psychiatry, security, ancillary services, and administrative leadership.
• Strong analytical and problem-solving abilities to interpret operational and financial reports, develop staffing and budget forecasts, utilize data for program evaluation, and drive performance improvement initiatives.
• Ability to organize, prioritize, and coordinate services across multiple units and shifts in a fast-paced, 24/7, high-volume healthcare environment while meeting deadlines and maintaining service quality.
• Knowledge of human resources policies, labor relations, and performance management, including experience working within collective bargaining environments and applying employee relations and appraisal methods.
• Demonstrated innovation and change management skills, with the ability to lead teams through evolving workflows, technology implementations, and organizational priorities.

Preferred Qualifications

• University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.)
• University-provided training and testing Code Blue Training
• University-provided training and testing Nonviolent Crisis Intervention Training
• University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting
• University-provided training and testing Restraint Use and Application

Key Responsibilities

• 40% - Leadership, Management, and Supervision
• 25% - Patient Safety, Behavioral Health, and Mobility Operations
• 10% - Teaching, Safety Training, and Staff Development
• 10% - Fiscal, Quality, Safety, and Regulatory Oversight & Analytics
• 10% - Resource Stewardship, Communication, and Interdepartmental Collaboration
• 5% - Relational Leadership, Professional Growth, and Change Management

Department Overview

Patient Support Services provides comprehensive, centralized support across multiple clinical and operational programs to ensure the safe, timely, and patient-centered delivery of care throughout UC Davis Health. This department is responsible for the direct supervision and operational oversight of the Lift Team (Lift Technicians), Mental Health Workers (MHWs), Patient Transporters, Special Duty Caregivers/TeleSitters, and Volunteers, who collectively support inpatient units, outpatient clinics, diagnostic areas, and hospital-wide operations.

Department Specific Job Scope

Patient Transport provides centralized transport services for inpatients, outpatients, and visitors throughout the main hospital, including service to the emergency room and radiology.

The Lift Team is a specialized group that supports various programs and initiatives throughout the hospital.

Mental Health Workers & BEST Team position to provide dedicated operational, regulatory, and clinical oversight for a rapidly expanding behavioral health workforce.

POSITION INFORMATION

• Salary or Pay Range: $8,533.33 - $16,866.67
• Salary Frequency: Monthly
• Salary Grade: Grade 25
• UC Job Title: PAT SUPP SVC MGR 1
• UC Job Code: 006823
• Number of Positions: 2
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 0730 - 1600
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Available to work nights, weekends or holidays as required, including non-standard work schedule that may include nights, weekends. Available to work scheduled/unscheduled overtime, and be accessible during off duty periods by telephone The department will provide the following University Training and Testing: Required University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.) Required University-provided training and testing Code Blue Training Required University-provided training and testing Nonviolent Crisis Intervention Training Required University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting Required University-provided training and testing Restraint Use and Application

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks