Regional Clinic Manager - New York / New Jersey

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as "Starkey Retail"), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.'s benefit and compensation programs.

JOB DESCRIPTION:

The Regional Clinic Manager (RCM) oversees the operations and performance of multiple clinics within an assigned region. This role ensures the delivery of high-quality hearing care services, leads and develops clinic teams, and drives operational, financial, and patient experience outcomes. The RCM plays a critical role in strategic planning, regulatory compliance, and continuous improvement across a dynamic hearing care environment.

There are two available positions within the region. These roles are supporting the areas of:

• New York / New Jersey

JOB RESPONSIBILITIES/RESULTS:

Team and Clinical Leadership

• Recruit, train, and supervise clinic staff, fostering a positive work environment and supporting ongoing professional development.

• Provide direct supervision to all Regional Clinic Leaders, Audiologists, Hearing Instrument Specialists, Audio Technicians, and Patient Care Coordinators within the assigned region.

Quality and Clinical Standards

• Implement and monitor patient care standards to ensure consistent delivery of high-quality hearing care services.

• Conduct clinical skills and clinical standards audits, identifying gaps and driving corrective action where needed.

Compliance and Regulatory Oversight

• Compliance: Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards. Perform clinical skills and clinical standards audits.

Patience Experience

• Monitor patient satisfaction metrics and feedback; implement service enhancements to improve the overall patient experience.

Performance and Operational Excellence

• Analyze performance data (KPI), generate reports, and implement improvements based on findings.

Business and Financial Acumen

• Analyze and implement improvements related to P & L.

• Monitor business expenses, strategic evaluation of territory and real estate sourcing.

Operational Excellence & Clinical Continuity

• Ensure adherence to company policies, practices, and operational standards across the region.

• Execute and reinforce company initiatives at both the regional and clinic levels.

• Maintain a clinical presence as needed, including stepping in to provide clinic-level coverage to ensure continuity of care and prevent clinics from going dark.

• Communicate effectively with individuals and groups across clinical, operational, and leadership audiences.

Stakeholder Collaboration

• Partner with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns.

Other Responsibilities

• Perform other duties/responsibilities as assigned.

JOB REQUIREMENTS

Education

• High School degree or equivalent required
• Licensed Audiologist or Hearing Instrument Specialist, preferred
• Obtain a licensure to dispense hearing aids (within the region) within 24 months of job placement
• 4-year degree or equivalent preferred

Experience

• Experienced hearing care professional - Audiologist or Hearing Instrument Specialist preferred
• Excellent record of accomplishment of leading individuals and teams
• Excellent record of accomplishment of building trust and building interpersonal relationships
• Sales and business operations experience
• Experience managing multi-unit businesses preferred

Knowledge / Technical Requirements

• Working knowledge of hearing testing and diagnostic equipment.
• Working knowledge of market dynamics and business best practices, including fiscal responsibility.
• Proficiency with standard office technology and software systems.

Competencies, Skills & Abilities

• Ability to translate business analytics and performance data into clear, actionable priorities for clinic teams.
• Strong problem-solving skills with the ability to identify opportunities and implement effective solutions.
• Demonstrated ability to build and lead high-performing teams, set clear direction, motivate behavior change, and manage conflict.
• Ability to build and maintain effective interpersonal relationships within Audibel Retail and with external partners.

WORK CONTEXT

Working Conditions

• Field-based role requiring extensive travel within the assigned geographic region (primarily drivable), with limited domestic air travel as needed.
• Travel may include overnight and multi-day stays.
• Strong field presence, with up to 80% of time spent working onsite in regional clinics and attending meetings or training workshops when required
• Ability to lift and carry light to moderate materials (e.g., equipment, files, or supplies) as required, with or without reasonable accommodation.

Equipment Operation

• Operates standard office equipment and clinical software, including computers and phones.
• May operate clinical and diagnostic equipment as needed, consistent with licensure, training, and clinic coverage requirements.

Pay Transparency:

This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors

Salary and Other Compensation:

The annual salary for this position is between $88,550 - $130,000. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits:

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.

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