Patient Access Manager

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

The Patient Access Manager plays a key leadership role in ensuring smooth, accurate, and supportive experiences for every patient entering the hospital. This position oversees the performance of Patient Access staff and manages all admission and registration functions across the facility.

In addition, this leader directs the Health Information Services department, guiding staff in all daily operations and ensuring the proper maintenance, security, and retention of hospital medical records. The role also includes preparing and delivering essential statistical reports for administration and other stakeholders, as well as serving as the facility's Compliance Liaison.

• Organizes and manages the Patient Access and Health Information departments, complying with industry s standards pertaining to facility admissions and maintenance and retention of complete medical records and statistical reporting related to Patient Access and Health Information.
• Directs and manages personnel, which includes hiring, orientation, counseling, discipline, training, education, evaluation, and termination according to current policy. Oversees staffing requirements of each department. Develops and implements performance standards.
• Monitor staff and department performance. Ensures accuracy of admissions and health information through QA activities and training..
• Ensure high customer satisfaction through staff training/counseling and satisfactory wait times.
• Work with other departments to improve workflow efficiency and effectiveness.
• Oversees the implementation of procedures and policies for the Patient Access and Health Information departments. Ensures compliance with federal and state regulations.
• Oversees and develops departmental operating budget, revenue, expenditures, and allocation of personnel resources. In collaboration with assigned personnel, monitors expenditures of various departmental resources, analyzes and develops adjustments in accordance with departmental activity levels.
• Works with Revenue Management regarding CPT and coding issues.
• Supervises retention of confidential information in admitting and health information offices. Ensures that all patient information is kept confidential and that no information is released without proper written authorization from patient or patient s representative. Responds to all subpoenas issued and accompanies record to court if required.
• Maintains awareness of all medical record standards and patient access standards as defined by the Joint Commission on Accreditation of Healthcare Organizations and government agencies, as well as medico-legal requirements of keeping medical records and patient financial records. Advises medical staff of incomplete records and reports patterns of non-compliance to the Medical Executive Committee.
• Community liaison hospital accounts, facility liaison related to patient financial issues.
• Prepares and maintains a variety of reports related to patient access, patient financial issues, and health information management functions for the hospital.

Qualifications:

• Two to three years college level courses/Associates Degree.
• Minimum of five (5) years experience, preferably in two (2) areas that include Admitting, Registration, and Health Information Services.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.