Application Analyst Intermediate - EPIC Willow Inventory/Ambulatory

Cone Health
United States, North Carolina, Greensboro
Aug 29, 2026
The Application Analyst Intermediate provides technical application support for complex clinical and/or business applications in order to improve their overall performance and ensure they are meeting the organization's needs. Working under moderate supervision, this role gathers, analyzes and evaluates user needs, and implements, optimizes, supports, and troubleshoots clinical and/or business applications. Epic certified in Willow STRONGLY preferred. Title amended from Willow EPIC Inventory/ Inpatient to Willow EPIC Inventory/Ambulatory as the focus area evolved. Essential Job Function* Collaborates with internal and external technical and end user groups to ensure applications and other third-party systems meet the organization?s clinical and business needs when building and implementing the system. Performs in-depth analysis of end user department workflows, data collection, report details and other technical issues as they relate to design and build decisions as well as involves complex qualitative and quantitative analysis on data and information collected as part of application requirement gathering. Understands and translates the business/clinical functionality into system configuration and workflow. Prepares and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing. Documents test results, design, change control, system problems, and internal procedures according to departmental standards. Provides technical application support, triage, and troubleshooting for complex applications as well as monitors the systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems. Maintains knowledge of new technical concepts and solutions and their application to healthcare. Assists with implementation and support of third-party systems. Provides the necessary experience and knowledge to ensure ALL aspects of the application integrate with the other cross-functional applications utilized by the organization. Performs other duties as assigned. Education Required: Bachelor's Degree or equivalent experience in relevant field Experience Required: 2 years Licensure/Certification/Listing Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.