Coordinator, Global Events & Ticketing

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport's growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don't know tennis? Don't worry, you can still find yourself in the game!

The Role

Provide comprehensive project management, administrative support, and oversight of ticketing operations for USTA Major Events. Ensure ticketing systems, sales tracking, reporting, and customer service processes are accurate and consistent across the portfolio. Support the Business lane in revenue planning and collaborate with Facility, Services, and Engagement leads to integrate ticketing into the overall fan and participant experience. Act as the primary internal resource for ticketing logistics, while also contributing to team-wide planning, budgeting, and event coordination.

Manage ticketing setup, sales tracking, and reporting.
• Coordinate group sales, premium seating, and hospitality packages.
• Provide cross-lane administrative and project management support.
• Track budgets, invoices, and compliance documentation.
• Maintain master event calendar and deliverable timelines.

Who You Are

• Some domestic travel required for on-site ticketing support
• Strong organizational skills.
• Proficiency in Google Suite and project management tools (e.g.,com).
• Excellent communication and stakeholder management skills.
• This position is Orlando office specific and is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements, as updated from time to time

What We Offer

At the USTA, we know people are our mo st important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.

Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.

Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.

Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.

Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.

Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is 45,000 - 48,000 and overtime eligible. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.