Business Development Account Manager (Onsite)

The posted range reflects market-based pay. Actual compensation depends on experience, skills, and related qualifications.

RIVERSIDE, located in Eau Claire, WI is a precision machining company, and our company mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries.

We are seeking a BUSINESS DEVELOPMENT ACCOUNT MANAGER to join the team. An ideal candidate is an individual that is passionate about their work and committed to quality, service, excellence, and innovation.

Our Culture is best in class!

"Built right. Every time" is not just a slogan, we build things that make a difference in people's lives. A career at RIVERSIDE is rewarding for far more reasons than you might imagine. Your experience and expertise are highly valued, your contributions are recognized, and your professional goals are supported. We understand there are lots of choices out there, that is why for over 40 years we have been providing stability, a safe and clean environment, challenging work and are invested in the growth of our people to take them as far as they want to go.

In this role, the BUSINESS DEVELOPMENT ACCOUNT MANAGER will serve as a liaison between the company and its clients, ensuring excellent customer service and client satisfaction. Responsible for managing client relationships, developing account plans, and delivering proposals.

DUTIES AND RESPONSIBILITIES

Develop strong long-term client-business relationships for both new and existing customers.

Manage all aspects of sales, service, and satisfaction for active, new, and potential customers.

Provide excellent customer service working in a team-oriented environment.

Monitor and proactively improve customer satisfaction and product performance.

Lead customer contract requirements flow down and order planning to ensure both company and customer needs are being met. Collaborate and facilitate cross functional team meetings with both internal and external customers.

Develop New Product Development project plans and timelines. Lead cross functional team meetings to manage progress.

Provide oversite to issue resolution of customer complaints.

Prepare for and facilitate customer visits and assessments.

Oversee customer daily business interactions.

Collaborate with estimating to establish pricing. Develop proposals and administer contracts.

Assess project and customer profitability. Develop solutions to improve.

20% travel - customer visits, meetings, and tradeshows. Maintain knowledge of current industry landscape including but not limited to:

• New opportunities with current industry trends
• Competition and customer news and announcements
• Industry contacts for business intelligence

Some marketing including but not limited to:

• Customer or event presentations in PowerPoint
• Tradeshow mailings, promotions lead generation and follow up
• Internal communications. i.e. newsletters
• External communication i.e. community and media relations, public relations

Other miscellaneous duties as assigned.

Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct.

EDUCATION/EXPERIENCE

Bachelor's degree (business, marketing, engineering or operations preferred)

3-5 years sales or business development, customer service, or sales experience; Manufacturing experience, Project Management experience, Leadership experience recommended.

KNOWLEDGE/SKILLS/ABILITIES

Adaptable to changing priorities and work schedules to meet customer services standards.

Customer and quality focused.

Excellent customer communication, presentation, and negotiation skills

Exceptional interpersonal skills working with all levels and departments of the company to aid in providing superior customer service.

Strong problem solving and decision-making skills. Ability to think and work independently.

Working knowledge of ISO9001/AS9100 quality standards and government regulatory compliance requirements.

Proficient in PC applications - Word, Excel, Outlook, PowerPoint, MS projects, ERP business systems.

Ability to manage multiple clients along with multiple small to large scale projects.

Ability to read blueprints a plus.

CORE VALUES
People - We can do it

Innovation - We work together

Service - We honor our word

Quality - We do what's right

This is a full-time, exempt position. Employees in this position are expected to work the hours required to meet the essential duties and responsibilities of the job.

Benefits Eligible position (Health, Dental, Vision, 401K, profit sharing, holiday pay, PTO)

Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.