AFCENT NOSC - Lead Unified Communications Voice Architect

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Engineer, design and implement Unified Communications/Collaboration voice/video network, systems, and services (e.g., Cisco Unified Communications Call Manager, Cisco Unity, Cisco Unity, Connection & Unity Express, Dial Plans, Calling Search Spaces and Partitions, Call Admission Control, Voice Gateways, and other Session Border Controllers).
• Maintain a strong understanding of Session Initiation Protocol (SIP), H.323, Solutions for Suggested Corridors Program (SCCP) protocols and codecs and be able to implement and integrate into new and existing network environments.
• Identify and troubleshoot VoIP and Video QoS issues and recommend and implement mitigation strategies.
• Troubleshoot escalated issues to identify and repair complex network issues for WAN, LAN, Voice, and Video.
• Maintain knowledge of QoS and Call Admission Controls (CACs) and skills in troubleshooting complex networks regarding call routing and gateways.
• Analyze a myriad of networking metrics and recognize sub-par network performance.
• Develop reports and trend analysis documentation on bandwidth and network security incidents.
• Provide General IT Management support.
• Provide General Networking support.
• Provide LAN support.
• Provide WAN Enterprise support.
• Provide technical and general O&M support as required.
• Provide documentation/reports support as required.
• Provide meetings/briefings support as required.
• Provide functional training support as required.
• Provide OCONUS deployment/TDY travel support as required.
• Provide CONUS TDY support as required.

Qualifications

• B.S. in related field and 5 or more years' relevant IT experience OR 7 or more years' relevant IT experience.
• Knowledge of what constitutes a "threat" to a network.
• Skill in providing feedback to enhance future collection and analysis.
• Must possess experience and demonstrate an understanding of Microsoft server installation, roles, active directory, storage, performance management, and maintenance.

Certifications

• VCTA
• CCNP
• ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.