Senior PS Solutions Consultant

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at BlackLine!

The Professional Services Senior Solutions Consultant (PSSC) will be responsible for selling services related to the company's SaaS accounting software. This role involves managing the services sales process, consulting with prospective and existing customers to understand their business needs, estimating the level of effort for implementation, and preparing a comprehensive Statements of Work (SOW). The ideal candidate will have a blend of sales acumen, technical knowledge, and project management skills to effectively sell and guide customers through the software adoption process.

The PSSC will be an expert in the BlackLine product, finance operating models, industry standards, emerging trends, competitor capabilities/limitations, and finance transformation. In addition, the PSSC will be involved in strategic, existing BlackLine customer opportunities to capture pain points, prioritize objectives, and gain cross-functional alignment on the recommended solution and roadmap. The PSSC will understand existing customer business needs and design solutions to meet those needs via an SOW. For prospect opportunities, Sales Account Executives will lead the sales cycle and involve the relevant functional groups including PSS through the current ways of working in the sales cycle . The PSSC will align with other BlackLine personnel to ensure proper knowledge transfer, project completion, and customer journey.

Sales and Customer Engagement:

• Develop and manage a pipeline of new business opportunities by identifying and targeting existing and prospective customers.
• Partner with the Sales and Partner teams responsible for product sales to collaborate on the services aspect of the deals.
• Coordinate product demonstrations and consultations to showcase how the accounting software meets customer needs from a Services Sales perspective.
• Build and maintain strong customer relationships, acting as a trusted advisor during the sales cycle.
• Collaborate with internal teams (e.g. sales, technical, customer support) to ensure alignment on customer requirements.

Effort Estimation & Implementation Planning:

• Analyze customer needs and business processes to develop an accurate understanding of the scope and complexity of each implementation project.
• Estimate the level of effort (LOE) for software setup, customization, integration, and training services.
• From an SOW perspective, manage discussions on project timelines, resources, and budgets based on customer requirements.
• Communicate effort estimations and timelines clearly to both the customer and internal teams.

Statement of Work (SOW) Creation:

• Prepare comprehensive Statements of Work (SOW) outlining project scope, deliverables, timelines, and costs.
• Ensure SOWs clearly define all aspects of the engagement, including functional and technical requirements, out of scope elements, integrations, customizations, and training.
• Coordinate with Legal team where necessary to ensure all documents meet company standards.

Collaboration & Coordination:

• Work closely with the product, customer success, and technical teams to ensure seamless handoffs from sales to implementation.
• Provide a comprehensive Sales to Service hand-off to ensure Continuity in the customer journey.

Sales Support & Reporting:

• Track services sales activities, opportunities, and customer interactions using CRM tools.
• Provide regular updates and reports on services sales forecasts, effort estimation trends, and project Budget versus actual.
• Meet or exceed services sales quotas and KPIs related to service bookings.

Go-To-Market Assets:

• Assist in the ongoing development of a Go To Market playbooks.
• Work closely with product, marketing and service to assist in the development of other assets (e.g., workshop enablers, use cases, competitive comparisons, sales/partner training, whitepapers, webcasts, etc.)

• Proven experience in selling SaaS or accounting-related software services.
• Strong knowledge of accounting principles and financial software applications (BlackLine preferred).
• Proven ability to translate prospective and existing customer objectives into services solutions
• 4+ years in a customer facing role
• Ability to estimate project complexity and the effort required for software implementation.
• Experience in drafting and negotiating Statements of Work.
• Excellent communication, presentation, and relationship-building skills.
• Ability to manage multiple service sales opportunities simultaneously.
• Familiarity with CRM tools, project management software, and accounting systems.
• Bachelor's degree in Business, Accounting, Information Systems, or related fields is preferred.

Key Competencies:

• Customer-focused with a consultative selling approach.
• Strong analytical skills for effort estimation and project planning.
• Attention to detail, especially when drafting and reviewing SOWs.
• Ability to thrive in a fast-paced, dynamic environment.

This role is ideal for someone who is both services sales-driven and technically adept, with a deep understanding of SaaS implementations in the accounting domain.

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws

BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

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Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location.

In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

We are committed to pay transparency and ensuring candidates have clear information about compensation expectations. For roles that include variable incentive components such as an Incentive Compensation Plan (ICP) or On-Target Earnings (OTE), the compensation structure may follow a split model - for example, a 50/50, 70/30, or 60/40 ratio between base salary and variable incentive.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

BlackLine is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.