Transfer Center Nurse Specialist - RN - Nights

The Transfer Center Nurse

• Facilitates patient and physician access to Carilion Clinic's comprehensive services.

• Facilitates effective patient throughput by ensuring proper patient placement through collaboration with Carilion's management and patient care teams.Identifies and provides solutions for throughput issues on an ongoing basis.

• Ensures and facilitates communication to Carilion Clinic's internal stakeholders (HeartNet, Emergency Department, PACU, etc.).

• Facilitates physician communication. Serves as a liaison between Carilion Clinic physicians and external facility physicians. Serves as the primary contact for physicians or their representatives regarding notifications of patient transfers and admissions.

• Connects customers with patient transportation needs with the Communications Center of Carilion Clinic Patient Transportation (CCPT).

• Establishes, maintains, and promotes positive and professional communication with all those served - physicians, administration, staff members, patients, families, visitors as well as members of the community.

• Receives and screens incoming calls via multi-line phone system. Routes calls to appropriate individuals and takes messages accurately.

• Operates specialized software programs and computer systems.

• Assists other team members with solving problems with the various computer systems and software programs utilized in the facilitation of patient flow within Carilion Clinic.

• Appropriately and effectively place patients.

• Updates patient information regarding admission status and level of care. Makes changes and adjustments in "patient type" to ensure proper coding for billing purposes.

• Utilizes triage techniques, prioritization and delegation optimizing Carilion Clinic resources for the communities in which it serves.

• Maintains awareness of facility census levels and related patient flow issues.

• Understands medical treatment of advanced patient types.

• Conducts intakes, assessments, arrangements, and placements of all levels of patient types.

• Assists with staff training, functions as a patient advocate, and assists other team members with policy interpretation.

• Prioritizes and shifts from one function to another with short notice.

• Maintains an overall awareness of bed availability, total discharges, total admissions and patient flow in order to appropriately and effectively assign patients.

• Evaluates and prioritizes daily surgical and procedure schedules to coordinate patient placement needs based on surgical and acuity needs.

• Facilitates interdepartmental communication, customer service, negotiation and decision-making regarding issues with patient transfers and bed placement.

• Mentors and professional role models in facilitating problem resolution for clinical and non-clinical issues.

• Organizes, prioritizes, directs and provides feedback regarding nursing care delivered by various levels of staff.

• Communicates and documents pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.

• Documents pertinent information, actions and decisions and communicates to appropriate levels of leadership.

• Utilizes excellence customer service and problem solving skills for both internal and external customers.

• Contributes to Carilion Clinic's performance improvement activities.

• Obtains adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.

Education: Graduate of accredited school of nursing. Bachelor's Degree preferred.

Experience: Minimum of 3-5 years required. Minimum of 2 years adult patient care required. Critical Care / ED experience preferred.

Licensure/Certifications/Registration: Current Virginia RN license required.

Life Support: Must achieve Advanced Cardiac Life Support (ACLS) certification, Pediatric Advanced Life Support within 6 months of accepting position.

Other Minimum Qualifications: Demonstrates leadership qualities with integrity at current level of practice and experience. Must demonstrate effective interpersonal, written and oral communication skills in a positive, courteous manner. Performs as a team player who is focused on the customer and has demonstrated problem solving skills. Must have the ability to resolve complaints, problems and issues with tact and focus of service excellence. Embodies a philosophy of service and patient centered care. Situational Awareness is essential.Demonstrates the ability to work within a technologically advanced environment. Maintains thorough knowledge of medical terminology, medical diagnoses and procedural terms in order to appropriately and effectively place patients.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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